Customer Service Phone Agent - Level I

Customer Service Phone Agent- Full Time

**This is an in-office position located at our Company Headquarters in Midlothian, VA.**

Days/Hours Required: 40 per week and overtime as needed

Compensation: 16.00

Company Overview

Shades of Light is one of the fastest-growing e-commerce brands in the $800 billion home furnishings market. We strive to inspire our customers to distinguish their unique style with a highly curated selection of hand-picked and exclusive designs. Shades of Light started from humble beginnings in 1986 as a small, single retail location in historic Richmond, Virginia selling unique, high-style lighting designs. Since that time, the company has grown to become a national, multi-channel retailer of lighting and other home décor products, including rugs, furniture, mirrors, fans, and wall decor. True to its heritage though, the company has remained singularly focus on its curated collection of high-style products and unique lighting designs, many of which are produced in-house by the company’s own staff of highly trained artisans.

Job Summary

Shades of Light is looking for a multi-talented customer service agent to join our growing team for our January Training Class! We have a high-volume, fast-paced customer service center and are looking for talented committed individuals that can step up to provide world-class service while maintaining excellent business acumen.

Job Requirements/Expectations:

• Provide accurate and satisfactory answers to customer queries and concerns.
• Take upwards of 50 calls a day.
• Email and provide follow ups with vendors, distributors, and other outside resources.
• Assist customers by phone placing orders, selecting products, researching and answering product questions, processing returns, and handling damaged/ defective product claims
• Guide callers through troubleshooting/navigating the company site.
• Collaborate with team members and leadership to provide the highest level of customer service possible.
• Meet personal/team objectives and metrics.
• All other duties assigned by management.

Qualifications:

• High school, GED, or equivalent diploma
• Some college preferred
• 1 year of Call Center experience preferred
• Attention to detail
• Accurate typing skills
• Excellent customer service skills
• Ability to multitask effectively
• Proficient in Microsoft Office
• Strong organizational skills
• Ability to work independently
• Excellent written and oral communication skills

Benefits:

We offer an attractive benefits package including:

• Medical with HSA option
• Dental
• Vision
• Short Term Disability - paid by employer
• 401(k) plan with company match
• Paid time off
• Paid holidays, and more!

**Shades of Light is an equal opportunity employer and does not discriminate based on race,

national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age,

or other legally protected status.