Dispute Services Specialist

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What We’re Looking For

SHAZAM is looking for a Dispute Services Specialist to join our team. In this role, you’ll be able to learn multiple EFT networks’ chargeback rules and regulations, ensure client adherence to Reg E guidelines, and perform cardholder transaction dispute investigations.

What You'll Do

• Process consumer dispute claims in an efficient, timely manner.
• Work directly with our clients regarding their cardholder disputes, chargebacks, client questions, and cardholder correspondence.
• Process required dispute claim documents, maintain case information, perform claim investigations, and make claim resolution recommends.
• Utilize Mastercard and VISA chargeback processes and website to recover funds for clients.
• Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.
  
  

What You Need

• Experience in retail banking, claims processing, or document processing.
• Work efficiently within multiple systems, including a dispute claim software, internal/external web applications, and Microsoft Office (Word, Excel, Outlook).
• Possess professional communication skills - written, telephone, and internal communication.
• Collaborate with other team members and departments to resolve client questions and consumer claims.
  
  

What’s In It For You

• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Excellent benefits:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
• Professional Certification Bonus program
  
  

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.