Business Development and Marketing Specialist (Multiple Offices)

Sheppard, Mullin, Richter & Hampton LLP, a global Am Law 50 firm, seeks a hard-working, proactive, motivated individual to serve as a Business Development and Marketing Specialist supporting key client development initiatives including the client feedback program, business development training and coaching, and client experience initiatives.

This position can be based in any of the following offices: Downtown Los Angeles, Century City, New York, Orange County, Washington, D.C., Chicago, Del Mar, San Diego, San Francisco, Silicon Valley, Dallas or Houston. There is only one opening.

• This position has a remote/hybrid work arrangement, with the expectation to be in the office on an as needed basis.
  
  

The Business Development and Marketing Specialist is a member of the Business Development and Marketing Department and reports to the Director of Business Development Training. The primary area of responsibility includes supporting key programs focused on client service. This includes but is not limited to a robust client feedback program, client experience initiatives, attorney business development coaching and training, internal business development training for the BD/Marketing team and related projects. This includes supporting the two Directors who manage these efforts in maintaining databases, program-specific materials, communication calendars, and reporting. The individual will be part of a cross-functional team and should possess excellent interpersonal communication skills, strong organizational and writing skills, be able to handle multiple tasks with competing deadlines, have impeccable attention to detail and be extremely collaborative.

Primary Responsibilities And Expectations

Essential Functions of Job:

Oversee And Maintain

• Calendars, deadlines and timelines for all our internal client service initiatives, including the client feedback program, business development training and coaching, and client experience initiatives
• Distribution of Key Client Program-related content, invitations and materials including Client Gratitude Month
• Business Development and Coaching Database
• Business Development and Marketing Tool Box
• ClienTell Feedback Database
• Client research
• Key Client Program-related collateral materials
• Relevant intranet (Pipeline) pages
  
  

Responsibilities

Manage, Track and Report:

• Client appreciation visits
• Client feedback survey response
• Firmwide international travel
• Individual coaching engagements (all phases)
• Inbound referrals
• Internal contract review approval and payments for program-related external providers
• New Lateral integration processes
• Program-related ROI as needed
• Training and coaching quarterly reports
• Training program invitation, acceptance and attendance processes
  
  

Qualifications And Experience

Required Qualifications:

• 3 years of relevant marketing experience.
• Excellent interpersonal communication skills, strong organizational skills, the ability to work independently, handle multiple tasks with multiple deadlines, attention to detail and a team-player mindset.
• Preferred Qualifications:
• Experience in a professional services environment.
• Confidentiality, discretion and judgement are paramount due to access to sensitive information
• Thoroughness
• Extreme attention to detail
• Independent and self-motivated
• Strong proofreading abilities
• Passion for organization information and managing data
• Ability to calculate and summarizes program statistics
  
  

Education

Required: Bachelor’s Degree

Computer/Software Knowledge

Required: Strong computer skills with proficiency in the Microsoft Office Suite.

Preferred: NetDocs, Monday.com, and Zoom experience is a plus.

Work Environment

• Based in one of our local Sheppard Mullin offices but will be allowed to work from home.
• Required to come into the office on an as-needed basis.
• Overtime may be required as the job duties demand.
  
  

Travel Requirements

Minimal, less than 10% travel.

Req. 2025-3282

California: The pay range for this position is $35.00 to $54.00 per hour.

New York: The pay range for this position is: $37.00 - $58.00 per hour. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

Washington DC: The pay range for this position is: $35.00 - $54.00 per hour. Medical, vision, and dental coverage is available, including coverage for dependents and domestic partners. Please note that the foregoing compensation and benefit information is a good-faith assessment associated with this position as of the time of this posting and is provided pursuant to the District of Columbia Wage Transparency Omnibus Amendment Act of 2023.

Illinois: The wage range for this position is: $37.00 - $58.00 per hour. This position is eligible for medical, vision, and dental insurance. Please note that the foregoing compensation and benefit information is a good-faith assessment associated with this position only and is provided pursuant to Illinois Equal Pay Act.

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Sheppard Mullin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, national or ethnic origin, ancestry, citizenship, age, marital status, protected medical condition, physical or mental disability, veteran status, or any other characteristics protected by law.