What are the responsibilities and job description for the Medical Practice Front Desk Representative position at SIERRA NEUROSURGERY GROUP?
For over 40 years Sierra Neurosurgery Group has been Northern Nevada's leader in providing exceptional spine, brain, and pain management care. We are currently looking for a friendly Front Desk Representative to join our dynamic and knowledgeable team. This position is available for either full-time or part-time status.
We are a 2021, 2023, and 2024 "Best Places to Work" winner! By joining our team, you receive competitive medical, dental, and vision benefits along with options for life insurance and retirement savings. We believe in collaboration and working hard, but with some fun thrown in, too!
Come join our dedicated and enthusiastic team!
We are a high volume, successful neurosurgery practice requiring dedication and the ability to prioritize multiple tasks.
What’s required?
- Compassion for others - this drives our practice!
- Experience interacting with patients and providing high levels of customer service
- Organization and attention to detail
- Professional and pleasant appearance and strong written/verbal communication skills
- Maintain confidentiality and comply with HIPAA requirements in handling of patient information
- Skills with data entry, cash handling and computer programs including EMR database; experience with Athena preferred
- Ability to utilize office equipment to include scanning, copying, faxing, email and all Microsoft office suite programs
- High school diploma or equivalent
- At least 1 year of experience in a medical setting is preferred
- Medical terminology skills are preferred
Duties include:
- Positively helping patients via phone and in-person when at the practice for appointments
- Opening and closing procedures
- Checking patients in and out which includes collecting patient demographics, insurance information, verifying insurance eligibility, registering patients into our health records system, scheduling patient appointments
- Answering telephone calls and other PBX operator duties
- Communicating patient needs to the medical care team and work well with other support staff to ensure seamless patient care
- Proper handling and routing of patient information such as insurance cards and IDs, medical records, patient packets, etc.
- Verify insurance and benefits and keep a working knowledge of insurance regulations
- Collect copays and monies due
- Process and direct drop-in patients
- Prepping for next day appointments
- Work with patients to properly use the patient portal
- Scheduling follow up visits and verify insurance eligibility
- Distribute mail
- Maintaining cleanliness of lobby area. If you are ready to provide outstanding customer service by helping our patients feel welcomed and cared for while playing an integral role on our front desk team, then we are the place for you!
The pay range is $16-17/hour depending on experience.
If you feel you meet the qualifications and want to join our successful team, please submit your resume.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Pain Medicine
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
- medical front desk: 1 year (Required)
Work Location: In person
Salary : $16 - $17