What are the responsibilities and job description for the Installer/Field Technician position at Signature Systems Inc?
The POS System Installer/Field Technician will coordinate installation of Point-of-Sale systems, as well as troubleshoot problems with hardware/software and related devices and systems.
Job Responsibilities:
- Installs Point-of-Sale (POS) systems at a variety of customer locations nationwide
- Explains and demonstrates system functions and operations to end users
- Provides onsite diagnosis, troubleshooting, preventative maintenance, installation, configuration, networking, remote setup and support of company hardware & software
- Ensures computer systems are running smoothly and provides maximum performance to the customer, diagnoses mechanical, hardware, software, etc.
- Identifies common causes of trouble and reports them to management
- Determines and executes the most cost effective resolution to minimize client down time
- Processes timely & accurate information to ensure compliance with warranty requirements
- Documents, responds to, follows up on, and resolves all assigned work/trouble tickets
- Completes administrative tasks, including but not limited to: install reports & expense reports
- Other related duties as assigned
Required Skills & Abilities:
- Excellent verbal and written communication skills
- Excellent organizational skills with keen attention to detail
- Excellent analytical and problem-solving skills
- Ability to read building plans
- Ability to use hand and power tools to install hardware
- Ability to work in a fast-paced environment
- Ability to analyze and diagnose problems and work independently to solve them
- Ability to thoroughly troubleshoot and resolve software, hardware, networking, internet connectivity, intranet, or any other data communication system issues
- Ability to work in a fast-paced environment independently as well as on a team
- Must pass a pre-employment background screening, including driving record
- Must be willing to work flexible hours/shifts
- Must be willing to travel regularly position is roughly 80% travel
Education & Experience:
- Minimum of 1-2 years of related work experience, technical training, or equivalent combination of education and technical expertise
- Must have knowledge of: Network hardware, switches, routers, broadband modems, Windows, Cat5e, Coax, line installation, setup, & configuration, & workgroup networking
- Customer service and troubleshooting experience preferred
Physical Requirements:
- Prolonged periods of sitting, standing, bending, and lifting
- Must be able to lift up to 65 pounds at a time
Job Type: Full-time Permanent; Non-exempt
Reports to: Director of Customer Service and Install Manager
Schedule: Varies. Ability to work flexible hours/shifts. Schedules vary depending on the number of installs per week and are subject to change, without notice, at the sole discretion of Signature Systems, Inc.