Installer/Field Technician

Description

The POS System Installer/Field Technician will coordinate installation of Point-of-Sale systems, as well as troubleshoot problems with hardware/software and related devices and systems.

Job Responsibilities:

• Installs Point-of-Sale (POS) systems at a variety of customer locations nationwide
• Explains and demonstrates system functions and operations to end users
• Provides onsite diagnosis, troubleshooting, preventative maintenance, installation, configuration, networking, remote setup and support of company hardware & software
• Ensures computer systems are running smoothly and provides maximum performance to the customer, diagnoses mechanical, hardware, software, etc.
• Identifies common causes of trouble and reports them to management
• Determines and executes the most cost effective resolution to minimize client down time
• Processes timely & accurate information to ensure compliance with warranty requirements
• Documents, responds to, follows up on, and resolves all assigned work/trouble tickets
• Completes administrative tasks, including but not limited to: install reports & expense reports
• Other related duties as assigned

Required Skills & Abilities:

• Excellent verbal and written communication skills
• Excellent organizational skills with keen attention to detail
• Excellent analytical and problem-solving skills
• Ability to read building plans
• Ability to use hand and power tools to install hardware
• Ability to work in a fast-paced environment
• Ability to analyze and diagnose problems and work independently to solve them
• Ability to thoroughly troubleshoot and resolve software, hardware, networking, internet connectivity, intranet, or any other data communication system issues
• Ability to work in a fast-paced environment independently as well as on a team
• Must pass a pre-employment background screening, including driving record
• Must be willing to work flexible hours/shifts
• Must be willing to travel regularly – position is roughly 80% travel

Education & Experience:

• Minimum of 1-2 years of related work experience, technical training, or equivalent combination of education and technical expertise
• Must have knowledge of: Network hardware, switches, routers, broadband modems, Windows, Cat5e, Coax, line installation, setup, & configuration, & workgroup networking
• Customer service and troubleshooting experience preferred

Physical Requirements:

• Prolonged periods of sitting, standing, bending, and lifting
• Must be able to lift up to 65 pounds at a time

Job Type: Full-time Permanent; Non-exempt

Reports to: Director of Customer Service and Install Manager

Schedule: Varies. Ability to work flexible hours/shifts. Schedules vary depending on the number of installs per week and are subject to change, without notice, at the sole discretion of Signature Systems, Inc.

Qualifications

Salary : $18 - $20