Scheduling Coordinator

Signature Care Services mission is to provide planned, integrated, compassionate excellent healthcare and improve quality of life. We are seeking skilled staff which will provide a safe, caring environment for our senior clients and clients with disabilities.

Job Summary:

Responsible for taking new referrals, matching workers with the case and managing the ongoing client needs keeping continuity as the priority aspect of the process. 

Responsibilities:

• Takes incoming referrals without delay.
• Actively works to encourage departmental growth (networking).
• Cooperates with Scheduling Manager regarding investigation of client complaints/concerns. Remains calm, non-defensive and helpful in finding appropriate resolution.
• Cooperates regarding new processes developed to improve workflow and efficiency.
• Files all incoming documents timely and efficiently keeping all HIPAA information secured.
• Prints and distributes weekly accurate schedules.
• Reports staff who service clients outside the scheduled times without notification to the office.
• Receives and follows up on faxes received from answering service each morning.
• Takes and gives report from/to On-Call each morning.
• Reports all complaints and/or problems related to off hour issues (answering service) or On-call.
• Participates in the QA Committee & orientation process as requested.
• Cooperates with Scheduling Manager regarding scheduling projects as designated by the Agency Manager to improve internal scheduling processes.
• Other duties as assigned.
• Opens all staff requests within 48 hours of receipt.
• Reviews staff paperwork for accuracy/completeness to ensure medical records are up to date.
• Enforces the Agency’s disciplinary process without prejudice or discrimination.
• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the client caseload as quickly as possible relative to the event’s occurrence.
• Submits written time requests 2 weeks or more in advance of planned time off.
• Adherence to the Passport Program Code of Ethics/Conduct.

Functional Abilities:

• Is able to carry bundles upstairs weighing up to 10 pounds.
• Must be able to stoop and bend.
• Must be able to hear and effectively communicate in English.

Qualifications:

• High School graduate (or equivalent),
• 1-year recent experience as a scheduling coordinator in a home services agency or related field
• Ability multi-task and a Propensity for working with and helping people
• Must pass a criminal background check. 

Benefits

• Weekly Pay
• Free early access to your pay through Homebase.

Location:

South Euclid, Ohio