What are the responsibilities and job description for the Front Desk Agent/Receptionist position at Silver Cloud Hotel Tacoma at Point Ruston?
SILVER CLOUD HOTEL – POINT RUSTON
Work in the NEWEST luxury hotel in Tacoma! GREAT team, EXCELLENT work culture
We are looking for the best front desk agents to work in the best luxury hotel in Tacoma. Come and apply, and be part of a great team with a company that takes wonderful care of its team members
Silver Cloud Hotels, founded in 1980, is proud to celebrate over 40 years of providing outstanding guest service. With 8 hotels located throughout the Pacific Northwest, guests return again and again, thanks in part to our motto “Friendliness and Cleanliness”.
POSITION PURPOSE:
Reporting to the Director of Front Office, the Front Desk Agent is responsible for welcoming our guests, answering phone calls, guest check in or check out, assisting with reservations and assisting our guests with common requests. They maintain front desk office supplies and equipment. The Front Desk Agent works closely with other departments and others in their department on the delivery of an elevated guest experience.
IDEAL CANDIDATES WILL HAVE:
EXPERIENCE: Experience in hotels preferred, customer service required
EDUCATION: High School Diploma or its equivalent
- Excellent organizational skills
- Excellent communication skills
- Ability to adapt to changing business demands and guest needs
- Ability to work a flexible schedule: weekends, holidays, AM, PM
- Possess a gracious, friendly and fun demeanor
COMPENSATION:
Starting wage is $19.00 per hour
Wage Range is $19.00 - $19.75 per hour and is based on tenure, applicable experience and work history.
BENEFITS:
- Medical, Dental and Vision plans available for qualifying employees after 60 days
- 401k Plan with company matching after 60 days
- 7 paid holidays (hourly staff earns time and half when working on company recognized holiday)
- Paid Time Off (PTO) program (new hourly employees earn .04 hours of PTO for each hour worked)
- Complimentary Parking
- Employee Stay program
- Career Growth and Development
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
SUPPLEMENTAL PAY:
- Discretionary annual bonus program
Silver Cloud Hotels is an Equal Opportunity employer. All applicants must be able to pass a drug screening and background check as part of the employment process.
Job Type: Full-time
Pay: $19.00 - $19.75 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
Application Question(s):
- Silver Cloud Inns & Hotels is an Equal Opportunity employer. All applicants must be able to pass a drug screening and background check as part of the employment process.
Work Location: In person
Salary : $19 - $20
