Description

General Summary of Job Duties

Greet guests with a warm friendly smile and take guests to their table with a smile. Provide guests with menus and extra silverware if needed. Work to coordinate the flow of traffic according to rotation so that the flow of the room is smooth. Maintain complete knowledge of table station numbers, responsible for communication to management when starting a wait list, clean and check condition of menus, organize host podium and other assigned duties. Must be able to operate a Micros (POS) point of sales to accept payments. Receive payments by cash, credit cards, city ledgers, points from player cards, and coupons/vouchers. Take and prepare to-go orders, serve gelato to guest, answer telephone for in-room dining orders, and transfer phone calls. Responsible for balancing cash drawer and all the receipts turned into the cage. Must have basic math skills, excellent customer service skills, excellent customer service skills, be able to stand, bend, lift and/or walk duration of shift. At least one year experience with customer service and cash handling preferred.

Principle Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Values.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on-time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character – Always do the right thing and treat everyone with dignity and respect.
• Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
• Excellence- Challenge acceptable and be exceptional.
• Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
• Courage – Champion today for a better tomorrow.

Qualifications

Skills, Education & Other Requirements

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used