What are the responsibilities and job description for the Emergency Department Ambassador | Part Time position at Singing River Health System?
Emergency Department Ambassador | Part Time
Singing River Health System Hospital - Pascagoula | Part-Time | Mid-shift |
2809 Denny Ave
Pascagoula, Mississippi, 39581
United States
Position Overview
The Emergency Department (ED) Ambassador is an attentive employee
focused on making a visit to the Emergency Department as comfortable as
possible by engaging patient and family members to ensure communication and
personal needs are met for the entirety of the visit. This individual will have
the ability to influence the overall hospital experience by their interactions
including greeting, offering assistance, escorting/directing guests to their
destination, rounding on patient care and waiting areas and providing
information and assistance. This individual is also critically important as the
liaison between staff and guests/patients. The Emergency Department Ambassador is a dedicated, customer service
minded, polite, helpful, and responsible individual. He/She must possess
excellent communication and customer service skills; high energy and
enthusiasm; and an ability to work well in busy, demanding situations while
maintaining a high level of customer service; able to adapt communication and
interaction to age-specific needs and high-stress situations. Expectation is
for all performed duties to be in accordance with Singing River Health System
procedures and policies, accreditation organization, and governing guidance and
publications for health care employees.
DISCLAIMER: This is not necessarily an exhaustive list of
all responsibilities, duties, skills, efforts, requirements or working
conditions associated with the job. While this intends to be an accurate
reflection of the current job, management reserves the right to revise the job
or to require that other or different tasks performed as assigned.
Education:
High School diploma, or GED,
required. Bilingual skills desired. Clinical / Nursing / EMT background
desired.
License:
N/A
Certification:
Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
Experience:
Previous work in a healthcare setting preferred. Previous
customer service experience desired.
Reports to:
Emergency Department Manager
Supervises:
None
Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.
Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations
Special Demands:
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.
