Customer Service Representative

POSITION SCOPE
Satisfy customers by logging requests and production output. Serve customers by providing product and service information; resolve product and service problems. The team member is responsible for working as a member of a cross-functional team focused on providing products of high quality and value to customers and dealers. The team member is responsible for understanding all phases of the product services, quote & delivery processes and takes responsibility for meeting the needs of customers/dealers as well as providing support to other team members.

JOB DUTIES

· Analyze the needs of the customer, sales of products/services, answer questions, and respond to customer requests

· Track sales requests

· Expedite output delivery by checking schedules; verify statuses; provide reminders.

· Obtain freight quotes from software programs and internal partners.

· Ability to learn all the product lines.

· Ability to make customer focused phone calls by division.

· Process customer orders in a courteous, efficient, and timely manner

· Organize workflow to meet customer deadlines

· Effectively present and discuss the products and services of the company, soliciting only those desired products and/or services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding and delivering on the customer’s needs

· Manage telephone calls professionally, efficiently, and with good communication skills

· Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution

· Understand and appropriately use the company pricing system and policies

REQUIREMENTS

· Detail oriented and organized

· Strong written and verbal communication skills

· Strong PC knowledge

· Good numeric aptitude and analytical skills to compute discounts and credits

· Professional presence

· Demonstrated ability to work independently and problem solve.

· Experience working in a team environment.

· Experience working with Agricultural related products.

· Self-motivated, cooperative, and flexible

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Sioux Falls, SD 57104: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $18 - $25