What are the responsibilities and job description for the Front Desk/ Treatment Coordinator position at Smile Studio - Norman?
Smile Studio Norman is currently looking for a Full-time Front Desk/Treatment Coordinator to join our practice. The Front Desk/Treatment Coordinator will perform a variety of clerical, recordkeeping, and customer service tasks to assist with the smooth operation of the Dentists and provider schedules. We hire individuals who are committed to building long-lasting relationships by delivering high-quality care to our patients.
Why Join Us?
We offer a competitive benefits package, a friendly and team-oriented work environment, and great hours! If you are passionate about patient care, building meaningful relationships, and want to grow your career in a collaborative setting, we want to hear from you!
Essential Functions:
- Establish and maintain a trusting relationship with patients
- Manage the schedule and coordinate patient appointments
- Conduct treatment and financial consultations
- Process patient check-outs, including scheduling follow-ups and accepting payments
- Verify insurance benefits and ensure patient files are up-to-date
- Handle patient phone calls with outstanding communication skills
- Manage accounts receivable, including insurance verifications and working on past-due accounts
- Notify clinical staff of changes in schedules
- Perform other front office duties as assigned to ensure smooth office operations
Education/Training:
- High school diploma or GED certificate
The ideal candidate will possess the following:
- Minimum of 2 years Dental office experience
- Treatment planning (preferred)
- Insurance experience (preferred)
- Self-starter with a passion for providing top-notch customer service and building rapport with patients
Key Skills and Competencies
- Communication skills - verbal and written
- Strong multitasking abilities with attention to detail
- Positive attitude and a commitment to patient care
- Confidentiality and discretion
- Self-motivated, team player, and able to work independently
- Dependable
Physical Requirements
- Sitting or standing for long periods of time, walking, finger dexterity, talking, hearing, visual acuity.
- Must be able to lift up to 20 pounds at times.
Schedule:
Monday-Thursday (30 hours or more)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person