Customer Service Representative

Since 1888, Smithereen has been an industry leader in providing unmatched pest control service in addition to being an amazing place to work. Smithereen is always looking for team members that share our core values of leadership, honesty, respect, success, and most importantly, passion.

Smithereen is led by a 4th generation owner and president, who is continuing Smithereen's 2nd century of devoted service, a commitment to not only employees but to the communities that Smithereen serves.

Smithereen strives to engage the community and support charities within it, with their volunteer initiative, S.E.L.E.C.T (Smithereen Environment Life Education Community Teamwork) As a reward for volunteering, employees are eligible to earn up to 3 extra vacation days.

Smithereen’s leadership believes strongly in the value of education along with the well-being of employees and their families. The company offers a scholarship program through Jennings Education Foundation. Specifically, JEF funds are available to support Smithereen staff, spouses, partners and children with the costs tied to educational supplies and tuition.

Core Job Responsibilities: Outbound calling and Inbound receipt of calls to and from prospects and existing customers to increase sales and provide superlative service

Qualifications:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong organizational skills and ability to prioritize workload

-Meet required monthly sales goals

-Document all sales and service efforts/activities Email correspondence as needed or directed Additional Job Responsibilities:

-Communication - Routinely communicate with management personnel in regards to identified trends and or customer requests Maintain current customer relations through regular contact

-Excellent customer service skills, Knowledge of sales skills and techniques Proven track record of meeting and/or exceeding sales goals Computer literate Internet and technical savvy Professional written and oral communication abilities Positive attitude – deeply focused on being part of a growing sales organization.

Bilingual Preferred

Hourly plus monthly commission pay

Must be able to work 8:30am - 5:00pm Monday-Friday

Show a stable work history, must be reliable

Work independently and in teams

Being a family owned business, Smithereen offers many perks:

Benefits:

• Health/Dental/Vision plan for individuals or family coverage
• Health Savings Account (HSA) with company funding
• 401-K with dollar for dollar company match
• Profit sharing bonus opportunities
• 2 Weeks Paid Vacation
• 5 Paid Personal Days
• 7 Paid Holidays off
• Company paid Life Insurance Policy
• EAP (Employee Assistance Program)
• Jennings Education Scholarship program JEF funds are available to support Smithereen staff, spouses, partners, and children with the costs tied to educational supplies and tuition.
• Student loan re-payment program
• Three (3) paid community days after volunteering at company selected events- 5K walks, Habitat for Humanity etc.
• Company Outings- Holiday parties, Great America outing, bowling, and boat cruises at various times of the year. Families welcomed to attend.
• Fun and relaxed work environment with a great group of people

Smithereen is an Equal Opportunity Employer and promote diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment.

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $37,000.00 - $47,000.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person

Salary : $37,000 - $47,000