What are the responsibilities and job description for the Solutions Engineer position at Snyk?
Our Opportunity
We’re looking for a driven, customer-focused Solutions Engineer to interface between our customers (new and current) and our product engineering, marketing, partner and customer success teams, both supporting the adoption of Snyk in new organizations and helping to evolve what Snyk has to offer.
You’ll Spend Your Time:
- Leveraging your business and technical acumen to collaborate with customers to comprehend their business processes, goals, and challenges.
- Conducting DevSecOps workshops to consult, advise and guide customers on their developer and application security programs
- Designing and proposing Snyk-based solutions that meet client requirements.
- Demonstrating a deep understanding of the developer landscape, AI Copilot capabilities and how Snyk platform and its capabilities align
- Becoming a technical product expert, evangelist, and coach, able to give technical sales demonstrations to customers and partners
- Educating customers and partners about the adoption of open-source and cloud-native technologies and the importance of empowering developers to stay secure while using Copilots.
- Driving the technical aspects of the sale, providing demonstrations, managing technical proof of concepts (POCs), demonstrating product/technical expertise, and sharing best practice
- Providing technical guidance and expertise to customers during the implementation phase working with our customer success organization
- Interfacing with our sales, engineering, product, and customer success teams to build solutions that solve our customers’ problems
- Participating in the development of proposals and responses to RFPs.
- Contributing to the development of documentation and knowledge resources.
- Staying abreast of industry trends, Snyk updates, and emerging technologies.
- Shaping and informing decisions on new features based on your experience and feedback from customers.
- Building and maintaining business and technical champions at our key customers and in the ecosystem
- Thought leadership at important industry events and tradeshows, traveling to conferences and meeting customers and prospects in person
What You’ll Need:
- 3 years or similar in the enterprise solution engineering, development roles or enterprise security consulting
- Proven track record in managing and exceeding customer expectations in the entire customer lifecycle
- Ability to manage and present at executive to practitioner level at customers
- Expert knowledge of the developer and DevOps ecosystems and application security best practices
- Passion for learning about and tinkering with new technologies - you’re curious about how things work under the hood!
- Familiarity with a wide variety of coding languages and how they work
- Ability to plan and succeed, setting milestones along the way, over-communicate, create alignment, rally resources, and satisfy stakeholders
- Experience working closely with highly technical audiences
- A team-oriented mindset, one team culture fit is a must
- Appreciation for diversity and enjoy meeting people from all walks of life
- Be able to navigate and engage with people in larger enterprise environments
We’d be Lucky if You:
- Have worked in early-stage, fast-growth startups… especially in developer tooling with a balance enterprise level execution
- Self motivated, continuous learner who loves to teach and coaching is a habit
- A developer background or experience with coding and/or deep security expect
- Prior experience in a direct or matrixed role with a proven ability to work across broad functional teams
- Experience working with the channel ecosystem
- Experience working as an enterprise or strategic sales engineer
- Enjoy mentoring your peers