What are the responsibilities and job description for the Technical Success Manager position at Snyk?
Role Location: US Remote CST business hours
Our Opportunity
We’re looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk’s growing customer base.
Snyk is looking for a Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You’ll help customers make change management decisions based on their goals/objectives and data-driven analysis. As the technical point of contact, you will become the trusted product advisor for our customers, identifying strategies that unlock business value, and expand product adoption, resulting in increased customer satisfaction and loyalty.
You’ll Spend Your Time:
- Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
- Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
- Mobilizing internal and external resources to remove barriers to adoption
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support, and other teams to identify expansion opportunities and mitigate risks
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions
What You’ll Need:
- 2 years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
- The ability to demonstrate a working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode, Docker, Kubernetes) and cloud environments
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
- To thrive in a collaborative, fast-paced environment and as a part of a results-oriented team
We’d be Lucky if You:
- A developer background or any kind of experience with coding
- Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams