Surveillance Agent

Job Summary

The Surveillance Agent, utilizing the audio and video surveillance system, will monitor and observe casino gaming and non-gaming operations; report safety violations, irregular activities, criminal, procedural violations and internal control violations; provide written reports of all violations, suspicious behavior and criminal activities; monitor the property for the purpose of security and investigation of internal and external violations, theft and criminal activity. Interact with law enforcement personnel and other representatives. 

Skills and Abilities

To perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required: 

• Effective written and verbal communication skills.
• Self-motivated and capable of sound judgment.
• Willing to learn all aspects of gaming activity.
• Learn and understand the regulatory functions of the Gaming Commission and its purpose. 
• Ability to understand, follow, and explain regulations and policy pertaining to Surveillance.
• Ability to participate in gaming related seminars and/or workshops.
• Ability to handle confidential information and material.
• Able to sit for long periods of time. 
• Ability to learn new systems and processes.
• Ability to be a team player.
• Ability to adapt in a fast moving and multi-faceted work environment.
• Ability to use the report writing system effectively.
• Ability to monitor, review and save video footage through the CCTV system; and
• Working knowledge of basic Microsoft Office applications. 

Essential Duties and Responsibilities

Responsible for carrying out the duties and responsibilities as assigned by Surveillance Supervision. (The following is used as a partial description and is not restrictive as to duties required.) 

• Monitor all gaming and non-gaming areas e.g. money transfers, soft count activities, slot/table drops.
• Observe all table game play and report suspicious activity.  
• Ensure that surveillance equipment and software e.g. monitor, report writing, are working properly.
• Monitor suspicious subjects.
• Prepare separate investigative video when requested.
• Provide verbal and written reports as required.
• Apply knowledge of gaming operations in relationship to, policies and procedures, regulations, and controls.
• General knowledge of or ability to learn basic investigative concepts and principles as applied to surveillance.
• Apply personable skills to establish and maintain effective working relationships with co-workers.
• Collect, analyze, consolidate, summarize, and communicate verbally and in written information obtain through the observing and reporting process.
• Ability to draw conclusions from the information obtained through observation; and
• Any other duties as assigned by Surveillance Management and Supervision. 

Minimum Requirements 

• Ability to work anytime including evening, weekends and holidays.
• Must be at least 21 years of age.
• Successfully complete/ pass pre-employment drug screening and Background Clearance.
• Meet and maintain licensing standards/guidelines to qualify for a key gaming license; and
• Possession of a current California Drivers’ License or California Identification. 

Education/Experience

High School Diploma or G.E.D. from an accredited institution and preferably 1 year experience in a casino environment, preferably in surveillance, law enforcement, regulatory or investigating.  

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. While performing the duties of this job, the employee is required to speak and listen. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands and fingers to feel objects, tools or controls, which will require the ability to reach out with upper appendages. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.  The physical environment requires the employee to work inside cold conditions.

Working Conditions

Commission employees are expected to work some days and hours outside the normal workweek. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to secondhand smoke. The employee will occasionally work near electronic gaming equipment. The noise level in the work environment is usually moderate. 

An Equal Opportunity Employer

Native American preferable and an Equal Opportunity Employer 25 U.S.C.S. 472 et. Seg. 

Note

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.