What are the responsibilities and job description for the Batch operator position at Software Technology Inc?
Location : Research Triangle Park, Durham NC 27709 - Hybrid
NC FAST requires two Batch Operations Technicians to support daily batch operations requirements for NC FAST Operations and Maintenance.
The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables within enterprise batch processing of the NC FAST system'
s batch architecture. This position primarily works outside of standard business hours to support overnight batch operations and will be scheduled for significant overnight work.
This position will provide production operations support by performing and monitoring batch execution, verifying results, and participating and supporting all nightly production operations environments that consist of multiple servers, batch mode processing and execution of client specific production cycles.
This role performs first level analysis of all data interface processing exceptions, logs, and escalates unresolved specific issues and problems for resolution following defined on call support paths.
s service level objectives. This position also helps the batch monitoring Team to support the batch operations of assigned applications by analyzing production workflows, making recommendations to improve job schedule performance, providing rapid support during outages, and providing workload automation forecasts.
Other tasks include working with the technology design team to provide support to ensure that the backup and recovery systems are providing the service necessary to meet our service level agreement (SLA) for business continuity, and working with application support teams and business owners to determine acceptable levels of service and help develop the incident management procedures.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Experience as a GMI Operator and Support specialist capable of monitoring / managing batch steps, analyzing and responding to user queries.
Required
Years
Experience with batch operations, job scheduling and monitoring tools.
Required
Years
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.
Required
Years
Experience working with internal teams to identify opportunities to improve the product and customer experience.
Required
Years
Demonstrated experience documenting processes and procedures as required.
Required
Years
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.
Required
Years
Experience with relational database skills, Basic SQL programming
Required
Years
Experience running shell scripts on a UNIX or similar environment; and reviewing log files.
Required
Years
Experience with priority issues, calls with external / internal clients for troubleshooting issues and problem solving.
Required
Years
Ability to communicate effectively in both oral and written formats.
Required
Years
Regards,
Shreyansh Rai
Sr. Recruiter
Last updated : 2024-08-21
