What are the responsibilities and job description for the Account Manager position at Solaris Diagnostics?
SUMMARY:
The basic function of the Account Manager is to be responsible for maintaining the relationship and communication with Solaris Diagnostics customers. The Account Manager will work simultaneously with other departments to ensure that all projects are completed within the allotted time frame, on schedule, within budget for materials, and in keeping with the quality standards of Solaris. Ensure that each customer is 100% satisfied with all work performed by Solaris. Account Manager must have a strong work ethic, enjoy interacting with the public, management skills, decision-making skills, computer skills, and the ability to oversee multiple large commercial accounts. Account Manager must enjoy interacting with people as clients are number one focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Build clients in Solaris’ internal systems and educate clients on this process;
- To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.
- Act as the main point of contact for assigned client list and Solaris contracted employees;
- Establish, build, and maintain strong relationships with clients to build trust
- Respond to client inquiries received via email, Microsoft Teams and calls and fax;
- Multi-task between various inquiries and systems in a fast-paced environment
- Resolve problems by consulting with other departments and/or researching under the specific client’s account
- Actively listen to each client to gain perfect understanding of their individualized needs and business
- Effectively manage client’s expectations and follow through on commitments
- Coordinating with various departments and team members to solve inquiries
- Auditing and maintaining client information;
- Collaborate with billing department to ensure client receives smooth communication to relay;
- Run reports through internal report runner;
PREFERRED QUALIFICATIONS:
- College degree
- Previous customer service and or account management experience
- Previous medical/lab experience
- Strong organizational skills
- Experience following standard operating procedures or working with laboratory information management systems
PHYSICAL REQUIREMENTS
- Ability to lift to 30lbs
- Ability to sit for extended periods of time
