What are the responsibilities and job description for the Inside Sales Representative position at Solera Holdings, LLC.?
Inside Sales Representative / Canton, MA
Ability to work in the Canton, MA office daily preferred.
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Inside Sales Representative (Customer Experience Executive) is responsible for generating revenue growth within a targeted area of the country. The successful candidate will help grow the customer (adjuster) base within their area, and ensure that our retention remains high. The candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams. Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals.
What You’ll Do
Goals:
Responsible for revenue growth within an assigned territory
Increase frequency of use from the adjusters within an assigned territory
Increase adjuster retention within an assigned territory
Responsibilities:
Act as the primary point of contact for adjusters within an assigned territory
Build meaningful and trusted relationships with adjusters
Provide exceptional customer service experience
Win new assignments (claims) from adjusters
Responsible for post-claim follow-up and adhering to Enservio’s Cadence process
Manage the intake and delivery process
Work collaboratively with the Account Team for account planning, program implementations and advancing the Account Team strategy
Set proper expectations on process and service levels with customers and internal Operations Team
What You’ll Bring
Proven track record of successfully attaining sales and revenue goals in a fast paced environment
Empathetic personality and a strong customer orientation
Ability to advocate for both the customer and the company
Ability to respond to and resolve problems quickly
Driven team player with strong work ethic
Ability to prioritize and multitask
Strong communication skills written and verbal; both externally and internally
5 years of Sales and Service experience
Bachelor’s Degree preferred
Knowledge of the insurance industry a plus
Ability to work in the Canton, MA office daily preferred.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
