Concierge

Job Description

POSITION TITLE: Concierge

SUPERVISOR’S TITLE: Business Office Manager

STATUS: Hourly / Non-Exempt

Summary

The Concierge will create a memorable first impression by greeting and assisting visitors, families, residents; answering telephone, providing information and taking messages as required; opening and distributing mail; type file, stuff envelopes, and handle correspondence, as well as other duties specified by the Business Office Manager.

The essential duties and responsibilities described below are representative of those a team member encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Greet visitors and family members and provide non-confidential information requested
• Answer the telephone promptly using the appropriate greeting for the community
• Sorting mail and distributing to appropriate departments
• Type and file correspondence and other information forms and materials
• Adhere to and interpret resident’s rights
• Adhere to and interpret the personnel policies
• Use of computers, calculators, copy machines, postage machines, etc
• Express concern and compassion for residents and families
• Escort people, if necessary, to resident’s suites and other areas
• Keep referral, mailing list and customer information up-to-date.
• Assist with data input to appropriate databases.
• Assist with the processing of all required information necessary to complete a successful move-in, as requested.
• Perform day-to-day clerical work connected with the position.
• Ensure knowledge base remains current regarding aging, assisted living and dementia-specific care through continuing education.
• Assist with the setting-up and tearing down of special events. Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Maintain a safe and secure environment for all team members, residents and guests, following established safety standards.
• Perform other duties consistent with position as assigned by the Business Office Manager.
  
  
  

Minimum Qualifications

Education:

High school diploma or equivalent preferred.

Experience:

Minimum Of One Year Experience Working In Long-term Care

industry, preferred.

Mathematical

Skills:

Ability to perform calculations needed for tracking referrals,

preparing reports and completing paperwork.

Reasoning Skills:

Understand complex issues and ability to make decisions

and prioritize requirements of the job.

Oral/Written Communication Skills

Demonstrates exceptional communications skills, both verbally and written in dealing with referral sources, residents, family members and co-workers. Typing, filing, use of copy machine, telephone systems, intercommunication system and office equipment. Be knowledgeable regarding resident rights, confidentiality, how to meet the public and answer questions, team member handbook and census.

Equipment Used:

Be proficient in basic office equipment (including a personal

computer) for the purpose of accomplishing and maintaining a high level of job performance.

Physical Effort:

Good physical health verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior or seven (7) days after employment.

Personal Characteristics:

Ability to show sincere compassion towards older adults. Demonstrates genuine concern for the physical and emotional needs of older people and their families. Displays a team spirit in performance of daily duties. Possesses good character and displays personal integrity.

Be friendly, courteous, patient, understanding, and work well with people, including team members, residents, families, meet deadlines, organize and prioritize the work load.

Must be able to stay clam and courteous despite the constant interruptions of the front desk, which is the hub of the community.

Working Conditions:

Well-lighted office with appropriate ventilation and temperature levels.

Other:

(As required by Title 22)

Team Member must pass a criminal record clearance

prior to beginning work in the community.

JOB RELATIONSHIPS

Supervises:

NA

Reports to:

Business Office Manager