Front Desk Associate

Location: Tribeca, NYC

Schedule:

• 10-20 hours per week
• Early mornings, evenings, and weekends
• Must include at least one weekend day per week
  

SotoMethod is a fitness company built on efficiency, results, and approachability. Our programming is designed for maximum impact in minimal time and is available to our community, online or in-studio. 

We’re hiring a Front Desk Associate to serve as the first point of contact for our in-studio experience and support with day-to-day studio operations. This role is ideal for someone who is proactive, detail-oriented, and energized by creating a seamless, high-touch client experience. Whether you’re looking to grow within the wellness industry or seeking a flexible role in a fast-paced, service-driven environment, this is an opportunity to play an integral part in our studio operations and community.

• Greet all clients with professionalism, warmth, and enthusiasm

• Manage client check-in, class bookings, and in-studio communication

• Respond to client inquiries promptly and helpfully, both in person and digitally

• Support day-to-day studio operations, including maintaining a clean, organized environment and coordinating with third-party vendors

• Manage opening, closing, and class transition procedures, including cleaning mats, resetting equipment, and preparing the studio for the next session.

• Partner with trainers and team members to ensure a seamless, high-quality client experience
  

• Available 10-25 hours per week, including early mornings, evenings, and at least one weekend day

• Previous experience in customer service or front desk roles (fitness or hospitality a plus)

• Comfortable with technology and booking systems

• Strong interpersonal skills, with the ability to create a positive, welcoming environment for every client

• Strong judgment and intuition in customer interactions - you know how to be solution-oriented without overpromising

• Exceptionally reliable and punctual - your team can count on you

• A sense of ownership - you care about the studio, take initiative, and handle issues proactively

• Bonus: A genuine interest in fitness, wellness, or creating exceptional client experiences
  

• $20/hour rate

• Complimentary access to SotoMethod classes (in-studio and digital)

• Employee discounts on retail and access to partner product gifting

• Opportunity to grow within a dynamic, high-energy team in the fitness and wellness industry
  

To apply, please email your resume and a brief note outlining your availability and what interests you about the role to careers@sotomethod.com. We look forward to hearing from you!