Client Services Assistant

Overview

GENERAL SUMMARY

Perform a wide variety of administrative duties relevant to the program needs of the organization. Maintain a high standard of professionalism, confidentiality and discretion while interacting with the clients, team members and visitors, in the performance of duties. Manage multiple tasks in an organized manner in order to adhere to critical timelines. As a member of the Administration team, participate in required team meetings and provide frequent cross-team support and coverage as needed.

Responsibilities

ESSENTIAL FUNCTIONS AND DUTIES

• Perform front office and reception duties by answering multiple telephone lines, routing calls, taking messages (voicemail, Email, etc.), scheduling prescriber appointments, client intakes, and providing relevant service/program information.
• Ensure financial eligibility by processing insurance verification for clients through Provider One and state/county agencies.
• Schedule appointments and place reminder appointment calls for prescribers.
• Collect co-pay, medical coupons, and verify demographics and insurance changes.
• Process and distribute incoming and outgoing mail and correspondence.
• Respond courteously to client and visitor requests, and assist in connecting them to the appropriate team members and services in an expeditious manner.
• Order and maintain office supplies and equipment (maintain supply inventory and prepare purchase requisitions, and work orders) as needed.
• Provide administrative support to clinical support team members and assist with special projects, with prior supervisory approval.
• Travel to other Sound sites occasionally to provide backup to other Administration team members when coverage is required.
• Participate in Sound thinking and other projects representing the Administration team.
• Attend team and corporate meetings in other Sound locations as necessary.
• Other related duties as assigned by supervisor or director.

KEY WORK RELATIONSHIPS:

Establishes and maintains positive, ethical, and professional working relationships with the Sound management and team members, clients, tenants, government officials, inspectors, vendors, and other professionals. Relates to a wide variety of people including members of ethnic and sexual minority populations, and is respectful of individual and cultural differences.

Qualifications

EDUCATION AND EXPERIENCE

• High school graduate or GED equivalent.
• Two or more years of progressively responsible administrative duties in a fast-paced environment.
• Experience with a high volume call center type environment is preferred.
• Avatar scheduling software experience is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of general office practices and procedures, required.
• Strong verbal and written communication skills, along with the ability to understand and carry out oral and written instructions, required.
• Ability to communicate effectively with clients required. 
• Strong knowledge of Microsoft office products (Word, Excel, and Outlook).
• Strong attention to detail. 
• Ability to establish and maintain effective working relationships within a team.
• Comfort in relating to child and adult clients, and the ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds.
• Ability to work effectively supporting a number of treatment teams. 
• Ability to work independently with minimal supervision, and the ability to multi-task while dealing with unexpected deadlines.
• Maintenance of high standards for accuracy, productivity, and confidentiality.

CERTIFICATES, LICENSES & REGISTRATIONS

• Washington driver's license and insurable driving record, required.
• Must pass a criminal background check.

PHYSICAL DEMANDS 

While performing the duties of this job, an individual must be able to sit at a desk for three or more hours a day and use office equipment, including  phones and computer keyboards. Individuals must be able to engage people over the phone and in-person by voice. The individual in this Job is regularly required to use hands, reach with hands and arms, and is frequently required to stand, sit; and stoop or kneel, and may need to lift 25 pounds on occasion. The individual is required to visit various locations and walk on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. This POSITION requires working at various properties and on a varied schedule.

LIMITATIONS AND DISCLAIMER 

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the Job. Team members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Perks at Sound!

All Team Members at Sound working more than 40 hours per week will be eligible for the following benefits:

• 100% Paid Medical & Dental Insurance
  • Full time Team Member and child(ren) coverage until child's 26th birthday
  • Spouse/Domestic Partner coverage available (team member pays full cost)
• Paid Life Insurance
  • 2x annual salary additional $25,000
• Long Term Disability Insurance (60% monthly salary)
  • 100% premiums paid by Sound
• 18 Days of Paid Rest and Relaxation (Vacation) - beginning first year
• 12 Days of Paid Sick Leave
• 9 Days of Paid Holidays
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
  • for health care (limited) and dependent day care costs (pre-tax)
• Employee Assistance Plan (EAP)
  • The Standard
• Sound retirement plan:
  • 401(k) plan (organization contribution) – Sound contributes 3% to team members plan even if you don’t.  
  • Team members are 100% vested; team members may contribute to their own plan
• Sick Leave Conversion Program - for perfect attendance quarterly
• Paid Training
  • Free in-house professional training and $400 annually 3 paid days off-site training
• Public Service Loan Forgiveness (PSLF)
• Service Award - at 5,10,15,20 & 25 years of service

Salary : $25,000