Program Advocate

SUMMARY

Support all activities of the PSH program during assigned shifts, including, but not limited to, ongoing engagement with the clients, crisis management, modeling appropriate client/staff interactions, consistency in program implementation, basic cleaning and maintenance, ensuring the safety of clients/staff, and efficient fulfillment of assigned shift responsibilities.

PRIMARY RESPONSIBILITIES

• Work cooperatively with other PSH staff to ensure a safe, respectful, and comfortable atmosphere within the PDPR program environment.
• Complete all tasks in support of effective program operation as assigned by the Supervisor or member of the PSH management team.
• Provide support and services as assigned.
• Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner.
• Ensure the cleanliness and safety of the program environment including light cleaning duties.
• Assist in the referral process including completing screening intakes as new intakes occur and as assigned by Supervisor.
• Provide assistance in making and monitoring referrals as assigned.
• Maintain appropriate logs and records as required by program operating protocols.
• Ensure compliance with federal, state, and local laws as well as funding requirements.
• Provide transportation to clients to and from appointments, as requested by management.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• High School Diploma or equivalent experience required
• Team oriented
• Sensitivity to the homeless population
• Ability to interact with individuals at all levels including clients, staff, and external service providers.
• Valid driver’s license, reliable transportation, and ability to meet insurance standards preferred.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to the Supportive Housing Program Director.

PHYSICAL REQUIREMENTS

• Ability to drive preferred.

WORKING CONDITIONS

This position may be required to transport clients via their own vehicle. As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal-opportunity employer committed to diversity in the workplace