What are the responsibilities and job description for the Host/Hostess position at Southall?
Position: Host/Hostess (Greeter)
Reports to: Food & Beverage Manager
Classification: Full-Time, Non-Exempt, Hourly
At Southall Farm and Inn we are looking for team members to help us as we continue our journey to inspire culinary consciousness showcasing fresh, seasonal fare that highlights the path from seed to plate. Our dining experiences take place just steps from where our ingredients are grown and raised.
Our two restaurants, Sojourner, and January, each evoke a feeling of their own; Sojourner, our center of the life in the Inn, where all are welcome to gather, and our all-day and in-room dining emanates from its kitchen. The vibe is elegant but casual. January, coming soon, will be open exclusively for dinner, with each meal dependent on the season and ingredients available for harvest. It is where our guests will come to share the joy of a meal with family and friends all while watching it all prepared in state-of-the-art open kitchen.
As one of our Hosts/Greeters you will help us forage new and lasting connections with our guests who dine with us, showcasing our fresh, seasonal fare that highlights the path from seed to plate by providing a warm welcome to our guests and begin their dining experience in a pleasant and personalized way.
Responsibilities
- Welcome and escort guests to their table, presenting menus and ensuring all guests are comfortable
- Review and maintain station charts and cover counts to ensure proper timing of service with guests
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guests name consistently
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
- Complete special projects (menu changes, signage, etc.) as instructed
- Assists with responsibilities and duties in other areas due to heavy volume in areas of Food & Beverage when needed
Skills and Experience
- Customer Service experience
- Team player
- Strong organizational and communication skills
- Attention to detail
- Strong sense of urgency
- Open to continued education
Education and Requirements
- High School Diploma
- Must be able to push, pull and lift 50 lbs.
- Available to work weekends, evenings and/or holidays
- Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.