Turndown Attendant

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Position: Turndown Attendant

Reports to: Executive Housekeeper

Job Type: Full-Time

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.  The Turndown Attendant is responsible for providing exceptional turndown service to our overnight guests.

Responsibilities:

• Clean and refresh guest room, preparing the room for the guest to sleep in.
• Restock bathroom and in room amenities
• Fold any clothing left in room and place in appropriate area of the room
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Provide Turndown Service to guest rooms by priority.
• Remove used linen and replace them with clean linen
• Remove room service trays, dishes and carts to service landings
• Close drapes, reduce lighting, turn music on softly and turn down bed
• Place evening turndown amenity in guest room
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris.  Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
• Realign furniture to floor plan.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
• Ensure presence of fire safety, rate cards and DND sign.  Inspect condition and replace as needed.
• Vacuum throughout entire room and spray room with deodorizer.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• Clean and replenish the coffee maker set.
• Handle guest complaints, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found policy including key control.
• Successful completion of the training process.
• Other essential room cleaning duties as operations change in the future.
• Make up cribs and rollaway beds.
• Stock cleaning supply closets.

Skills and Experience:

• 1-2 year’s prior experience in cleaning hotel guest rooms preferred
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness; and work with a minimum of supervision.
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).
• Punctuality and regular/reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Prior guest relations training.
• Knowledge of proper chemical handling.
• Ability to deal with guest and team member concerns in a friendly and positive manner
• Ability to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
• Considerable knowledge of computer systems for registration, reservations, financial and back-up systems
• Available to work weekends, evenings and/or holidays
• Must be able to walk, stand for prolonged periods as needed

Education:

• High School graduate or equivalent vocational training

Ready to chat? Follow the link here to have a member of our recruiting team reach out!

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.