Public Space Attendant

Position: Public Space Attendant

Reports to: Executive Housekeeper

Job Type: Full-Time

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.  The Public Space attendant is responsible for the daily cleaning and upkeep of Resort public spaces; including guest corridors, lobby area, public restrooms and other guest facing areas

Responsibilities:

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean assigned guest rooms by priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, and floor.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Vacuum throughout entire room and spray room with deodorizer.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• Handle guest complaints, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.        
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found policy including key control.
• Other essential room cleaning duties as operations change in the future.
• Make up cribs and rollaway beds.
• Stock cleaning supply closets.

Skills and Experience:

• 1-2 year’s prior experience in cleaning hotel guest rooms preferred
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness; and work with a minimum of supervision.
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).

• Punctuality and regular/reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Prior guest relations training.
• Knowledge of proper chemical handling.
• Ability to deal with guest and team member concerns in a friendly and positive manner
• Ability to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
• Available to work weekends, evenings and/or holidays
• Must be able to walk, stand for prolonged periods as needed

Education:

• High School graduate or equivalent vocational training