Front Desk Coordinator

At Comprehensive Pain Consultants of the Carolinas (CPC), a Partnercare affiliate, we believe our team members are at the heart of our organization. The Front Office Coordinator is on the front line of our practices. They are ambassadors of our team and are pivotal in initiating the best possible patient experience. As a Front Desk Coordinator, you are responsible for overall front office activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This role is responsible for training, supervising, and scheduling administrative volunteers, coordinating front office coverage, and assisting on projects and any additional administrative support necessary for the practice.

Our Goal

• To become the undisputed, #1 recommended healthcare management services organization
• To be recognized by our patients as the industry's best musculoskeletal and pain management provider.
• To create a work environment and culture so rewarding that we become a magnet for the most talented people.

Job Duties

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community: greeting guests, observing front door/guest protocols, HIPAA Privacy and Security procedures, etc.
• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image
• Coordinates with the Executive Assistant overall activities for the front office, including training, scheduling, and supervision of front desk volunteers and staff coverage
• Maintains Front Office Manual, updating all forms, manuals, and charts
• Serves as a contact point for phone vendor and answering service
• Maintains the ‘on-call’ list and assists patients daily
• Oversee office supplies: organizing, maintaining, and communicating needs on weekly basis to Executive Assistant
• Assists with new staff onboarding training, including mailboxes, office supplies, phone orientation, and security; Maintains kitchen, staff break room, conference rooms, and education/training room throughout the day, including laundry and dishwasher; oversees room set up and clean up for meetings and groups.
• Coordinates the maintenance and alteration of office areas and equipment as well as layout, arrangement, and housekeeping of office facilities in conjunction with Executive Assistant and Director of Facilities
• Coordinates the maintenance of office equipment
• Administrative Support sometimes involves some or all of this, doing things like processing daily deposits, coordinating and scheduling practice meetings
• Oversee and/or manage special projects for PartnerCare HQ Leadership and other departments
• Assists with mailings of thank you letters and oversee coordinates mailings.

Partnercare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.

Partnercare does not accept unsolicited submissions from third parties.

Job Requirements

• High School graduate/GED required
• Two years of experience office administration required; medical office experience preferred
• Two years of supervisory experience, exemplary customer service, and organizational skills required
• Knowledge of HIPAA and client confidentiality laws

We invite you to join us and apply. See firsthand what its like to grow and advance in a truly collaborative environment where everyone is supported, empowered, and inspired to be their best and unlock their full potential.