What are the responsibilities and job description for the Front Desk Coordinator position at Southern Sports Medicine Partners Llc?
Comprehensive Pain Consultants, a PartnerCare affiliated company, is seeking a Full time Front Desk Coordinator, to join our growing and established practice in Murphy, NC.
Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible.
Our mission is to better the community by providing comprehensive pain management care led by interventional pain specialists so that our patients live their best functional lives. We do this by working as a team, striving to embody our values. With the right talent and strategy, we will continue to raise the bar in our industry, living our mission and delivering best-in-class services to our partners.
We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:
- Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion.
- Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
- Respect. We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
- Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement.
Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.
Our Front Office Coordinator is on the front line and the face of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and any additional administrative support necessary for the practice.
Tasks and Responsibilities:
- Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.
- Greeting patients.
- Collecting patient information.
- Verifying patient insurance.
- Maintaining patient accounts and records.
- Responsible for scheduling new patient appointments and follow up appointments.
- Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
- Upholding PartnerCares core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset.
We prefer at least two years of experience but are willing to train newer teammates with the right focus on patient care, service, and teamwork.
PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more!
Education and Experience:
- High school diploma
- Two years previous experience (preferred)
- eClinicalWorks
About the Practice:
Comprehensive Pain Consultants of the Carolinas (CPC) was founded in 2009, and until 2017, was only providing outpatient contracted services in hospitals. In 2017, CPC opened its first freestanding clinic in Marion, NC. Today, CPC is the largest interventional pain management group in Western North Carolina, with three freestanding clinics featuring procedure rooms and six freestanding feeder clinics staffed by a midlevel provider. Across its freestanding clinic and hospital footprint, CPCs primary patient services include diagnosis and treatment of chronic conditions, including neck and back pain, headaches and migraines, fibromyalgia, cancer pain, diabetic and joint pain, arthritis, neuropathic pain, sciatica, and complex regional pain syndrome.
Comprehensive Pain Consultants of the Carolinas is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients pain and help them live their best lives possible.
PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Please note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.
Education and Experience:
- High school diploma
- Certificate of completion of a Medical Assistants/ Aides course
- Previous work experience preferred.
- Current ACLS and/or CPR certification