Care Coordinator

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service. Generous Paid Time Off (PTO) includes 3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees. Other great benefits include 10 paid holidays, vision, licensure/certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are currently seeking a full time Care Coordinator to join our Mesa Outpatient team!

Interventions may be individual, group based, community collaboration. Performs crisis stabilization functions. Assists consumer and/or guardian in accessing resources with the community. Completes necessary paperwork for referrals, coordination, admission, discharge, and out of home placements.  Serves as central support for the clinical team. Performs care coordination functions. These functions include clinical care coordination between resources within and outside the agency, and authorizations for residential or out of home placements.

Duties & Responsibilities:

• Reviews documents received and requests required documents to appropriate level of care for members.
• Assesses consumers in accordance with established policies and procedures and clinical protocols.
• Develops service plans with consumers based on assessment and diagnostic process.
• Coordinates consumer care or reports on interventions by meeting with CFT and ART to review efficacy of interventions and to revise plans of service with consumers.
• Develops and maintains appropriate level of relationships with consumers and formal/informal support systems.
• Provides support and information, education or guidance to consumers and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitors mental status of consumers and response to treatment plans through face-to-face contact, and updates treatment plans as needed.
• Works collaboratively with treatment team and all external members of consumer’s services.
• Provides face-to-face crisis intervention.
• Completes safety plans with consumers.
• Conducts groups as needed.
• Transitions consumer to appropriate level of care upon conclusion of treatment.
• Provides information to consumers and family members or guardians concerning community resources and linkages to other services.
• Assists consumers, families or guardians in securing appointments with support services and agencies, as needed.
• Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided.
• Close coordination with the PCP health plan, stakeholders, and funding source will be maintained for all consumers.
• Attends weekly clinical staffing’s and all staff meetings.
• Coordinates hospital discharges by scheduling follow up appointments and ensures proper communication is kept between inpatient and outpatient teams.
• Enrolls members through the intake process where assessment, service plan, safety/support plan is completed. 
• Completes outreach for members who miss an appointment and follows up with re-engagement process.
• Completes chart closures.
• Maintains quality and compliance in consumer’s charts.
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Education & Qualifications:

• Minimum requirement consists of a 21-year age
• A Bachelor’s degree with one year of full-time behavioral health experience. A combination of experience and education totaling 5 years is acceptable.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire

SB&H is a drug-free workplace, drug screening required. EOE