Since 1980, SMIL has evolved into the premier imaging provider in the southwest ern United States. SMIL won the 2016 Southwest Alliance for Excellence award for customer and employee satisfaction, sound management, innovation and results. SMIL was again recognized with the prestigious Advisory Board Company's 2017 Workplace of the Year Award, and in 2019 SMIL was named a World Class Employer by Birdeye Surveys, Inc.

Employee engagement is part of everything we do at SMIL. We are dedicated to the growth of our employees including cross training and leadership career opportunities. Simply put, our culture is what sets us apart from the rest.

We offer competitive pay, career opportunities and benefits that include; medical, HSA employer contribution, dental, vision, paid time off, paid holidays, 401K and company paid profit sharing, tuition and continuing education reimbursement, paid life insurance, paid long term disability as well as voluntary short term disability.

We look forward to having you join our amazing team!

Position Summary

The Medical Records File Room Clerk position is a service-oriented position requiring a detail-oriented person with a professional and positive attitude. Their primary responsibilities include managing and processing various patient-related activities. Such activities include but are not limited to electronic documents that arrive at the fax lines, processing scheduled online exams, radiology films, CDs, and reports. The Clerk will also be responsible for accepting incoming phone calls on various phone lines. The Clerk will work in a corroborative, team environment by establishing strong working relationships with internal SMIL departments and external customers. The Clerk must display detailed orientation with the proven ability to multitask, handling multiple phone lines and film requests. The Clerk will consistently demonstrate exemplary performance in-line with SMIL's Performance Standards in Attendance, Quality, Productivity, Customer Service, Teamwork, Job Knowledge, Communication, Problem Solving, Initiative & Energy as well as adherence to Workplace Guidelines.

Essential Duties and Responsibilities

• Demonstrates a commitment to "World Class Customer Service" and promotes a positive work
• Adheres to the SMIL Attaching Protocol by responding to Inbound Faxed Documents (orders, clinical notes, authorizations, ) via fax line 480-425-5033, 480-425-5035, and 480-657-3470 as well as any other documents put into the Inbox of RIS; utilizing RIS Document Worklist.
• Use appropriate patient search criteria when attempting to locate patient records toattach
• Attach and split multiple-page and multiple-patient document
• Process all orders received electronically via Synapse
• Adheres to STAT Request Protocol
• Provides the initial contact with patients based on the orders received from referring
• Ensures that orders are contacted within 24-48 hours and follow up as
• Completes data entry for all online scheduling completed through SMIL's Appointment Avenue tool.
• Minimal scheduling and order entering within both Fuji Synapse RIS and the Appointment Avenue online Scheduling
• Responsible for setting up transportation services for patients' future appointments, as
• Identifies and reports to the Department Supervisor and/or Contact Center Coordinators issues regarding Document Management and individual status
• Process Outside Read Imaging
• Process Outside Film from other Imaging Companies
• Answering large volume of phone calls to the CFR for record requests from patients, referring physicians and internal
• Prepare and process requests for medical
• Review medical records for completeness, assemble records into standard order and file records in designated areas according to request.
• Assemble, sign out, and deliver medical records requested by patients, referring physicians and other internal
• Operate computer to enter and retrieve
• Assist other workers with all Medical Record
• Scan materials or copy records to maintain patient
• Select and package files for movement, transfer, and permanent
• Transfer outside films/cd's and reports accurately into SMIL's PACS/RIS system

Education and Experience

• High School Diploma or
• Radiology/Medical Industry related Certification is a plus, but not

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.