What are the responsibilities and job description for the Customer Service Representative position at Spartan Graphics?
This position at Spartan Graphics serves as the point of contact for customers regarding marketing and advertising projects. Customer Service Representatives manage projects from estimating through order entry, scheduling, manufacturing and the shipping process. This position is a detail-oriented position that focuses on activities to increase customer loyalty.
Duties and Responsibilities:
- Forge strong customer relationships by being an engaged resource for their projects and problems
- Respond with a sense of urgency and clarity to customer requests
- Establish and communicate lead times
- Create job sequences for production and subcontracts, based on estimate.
- Maximize profit while balancing customer price acceptance
- In coordination with sales, coordinate pre project services such as new concept design
- Manage pre-production steps and the order entry process to ensure details regarding customer requirements are accurately communicated to manufacturing
- Actively participate in production meetings as a customer advocate
- Check proofs for accuracy when sending out for approval
- Communicate customer approvals to ensure work quickly transitions to production
- Coordinate and communicate fulfillment requirements resulting in a seamless client experience
- Coordinate client-supplied information for kitting projects analyzing detail to ensure accuracy
Requirements:
- 2-year degree or equivalent experience in the print or business field.
- Printing experience preferred (litho, digital, screen)
- Understanding of manufacturing and job shop work environment
- Competent in Microsoft Office (Proficient in Excel)
- Detail oriented with a service/sales aptitude
- Ability to multitask
- Strong commitment to accountability
- Computer and business writing competency
- Results and detail oriented, demonstrates a sense of urgency, good communications skills, and ability to work as a team
Customer Service Representative
Kevin Clark - Farm Bureau Insurance Agency -
COMSTOCK PARK, MI
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar -
Grand Rapids, MI
CUSTOMER SERVICE REPRESENTATIVE
Family Dollar -
Lakeview, MI
