Admin Assistant- Patient Care Access Center

Agency Profile:  Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 227 Thorn Avenue, Orchard Park, NY, 14127

SUMMARY OF POSITION FUNCTION: 

Identifying patient needs through telephone inquiries, screenings, and professional requests ensuring caller satisfaction. 

MAJOR DUTIES AND RESPONSIBILITIES: 

• Knowledge and demonstration of agency core values in day-to-day activities
• Develop exceptional customer service to provide a positive patient experience.
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
• Enroll new clients or re-enroll former into appropriate programs.
• Answer inquiries and offer valid information as needed
• Minimize call duration without compromising quality.
• Maintain HIPAA compliance to protect individuals’ privacy  
• Politely and promptly answer and direct calls to the appropriate person.
• Manages high volume of inbound phone calls for various locations; always identifies self and agency
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with other departments as needed.
• Schedule, cancel, reschedule, etc. patient appointments as requested by the patient or clinical staff.
• Conduct brief screenings for individuals seeking services, including linkage with appropriate department when applicable.
• Attend meetings onsite and offsite as assigned.
• Insurance verification for Medicaid and Commercial payors
• Other duties as assigned.

SKILLS/COMPETENCIES:

• Excellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency’s Electronic Health Record system and use of office machines
• Excellent customer service skills with clients and colleagues
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Flexible availability and willingness to work nights and weekends.

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION: $17.00/hr