What are the responsibilities and job description for the Housekeeping Administrator position at Spinnaker's Reach Realty, LLC?
The Housekeeping Administrator will assist office and field personnel to carry out day-to-day duties of the Housekeeping Department.
DUTIES AND RESPONSIBILITIES:
- Manage daily emails and phone calls, addressing inquiries as needed.
- Plan and assign daily cleaning schedules for housekeeping staff.
- Track and confirm the completion of cleaning assignments.
- Communicate any last-minute schedule changes to the team.
- Maintain and update housekeeping records, reports, and logs.
- Assist in recruitment, onboarding, and training of housekeeping personnel.
- Monitor and order cleaning supplies, linens, and guest amenities.
- Ensure stock levels are maintained and restocked efficiently.
- Address and resolve guest complaints regarding housekeeping issues.
- Work closely with the maintenance dept. to report and track repair needs.
- Respond to guest and staff inquiries professionally and promptly.
- Inspect homes post-cleaning to ensure quality standards are met.
- Other duties may be assigned based on business needs.
- Highschool diploma or GED equivalency
- Prior experience in housekeeping services or the hospitality industry is preferred.
- Bilingual (Spanish/English) is a plus.
- Strong interpersonal skills
- Excellent organizational, problem-solving, and analytical skills.
- Ability to work independently and as a member of various teams.
- Commitment to excellence and high standards.
- Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Proven ability to handle multiple projects and meet deadlines.
- Ability to resolve issues effectively and develop proactive solutions.
- Ability to perform the necessary physical labor and lift 10-50 lbs.
- Ability to use systems and tech such as Track, Breezeway, Point Central, Microsoft Office and others.
- Ability to be available after business hours and on days off as needed to support the business.
BENEFITS include:
- Medical/Vision/Dental options
- Company 401K match
- PTO
- Paid mileage
- As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.
https://surveys.cultureindex.com/s/LYGw6VIQ1B/100934
Spinnaker’s Reach offers luxurious Emerald Isle vacation rentals in a family-friendly atmosphere, all located in beautiful Emerald Isle, North Carolina. Its convenient location is just a few minutes from the shoreline, and our guests have access to amazing amenities like swimming pools, golf carts, parking, concierge service, and exclusive events! This resort-like atmosphere, combined with the privacy of your vacation rental, equals the vacation of a lifetime! Spend quality time with your family and friends in a luxurious property.