What are the responsibilities and job description for the Housekeeping Administrator position at Vacation HR?
At Spinnaker’s Reach Realty, exceptional guest experiences start behind the scenes. Our Housekeeping Coordinator plays a vital role in ensuring every home is spotless, every detail is accounted for, and every guest arrives to the level of comfort and care we’re known for. This position is the organizational heartbeat of our housekeeping operations—keeping teams aligned, homes guest-ready, and quality standards consistently high in a fast-paced vacation rental environment.
DUTIES AND RESPONSIBILITIES:
· Manage daily emails and phone calls, addressing inquiries as needed.
· Plan and assign daily cleaning schedules for housekeeping staff.
· Track and confirm the completion of cleaning assignments.
· Communicate any last-minute schedule changes to the team.
· Maintain and update housekeeping records, reports, and logs.
· Assist in recruitment, onboarding, and training of housekeeping personnel.
· Monitor and order cleaning supplies, linens, and guest amenities.
· Ensure stock levels are maintained and restocked efficiently.
· Address and resolve guest complaints regarding housekeeping issues.
· Work closely with the maintenance dept. to report and track repair needs.
· Respond to guest and staff inquiries professionally and promptly.
· Inspect homes post-cleaning to ensure quality standards are met.
· Other duties may be assigned based on business needs.