Business Systems Analyst - Customer Systems

Job Title: Business Systems Analyst - Customer Systems
Location: WM USA - 37 Upton Drive
Location Type: On-Site
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:
We are seeking a talented and motivated Business Systems Analyst - Customer Systems to join our dynamic team. As a Business Systems Analyst (BSA), you will act as the connective tissue between our business teams and the systems that power them. You’ll lead discovery, translate strategy into requirements, and co-design scalable, globally-standard, high-adoption systems that directly improve business performance. You’re not here to simply gather requirements, you’re here to create understanding and build cohesion.

Key Responsibilities:

•              Partner deeply with business stakeholders to understand challenges, strategy, and workflows.
•              Translate complex needs into clear system requirements, user stories, and specifications.
•              Collaborate with product owners, systems engineers, and data teams to deliver well-scoped solutions.
•              Own support for the systems in your geographical area. Working as a global support team, help ensure your colleagues can operate on our systems without disruption.
•              Lead testing, validation, and user onboarding for new systems or enhancements.
•              Monitor adoption, collect feedback, and prioritize continuous improvement.
•              Champion usability, scalability, and measurable impact in every system design.
•              Support data quality, governance, and insight generation across your systems.

Skills/Experience:

• 3–5 years in a BSA, Product Analyst, or similar role in a systems-focused environment (preferably in a sales, marketing or customer experience function).
• Good business fluency - understands drivers, KPIs, and workflows in sales, marketing, ops, or finance.
• Experience writing epics/stories, leading discovery, and collaborating with technical teams.
• Excellent communication and stakeholder management skills.
• Data literacy: familiar with SQL, data validation, governance, dashboards, and connecting business logic to system data.
• Proven ability to deliver systems that are used, loved, and create impact.
  
  

What 12-month success looks like

•You’ve delivered 3–5 systems or major enhancements that directly supported measurable business outcomes (e.g., reduced onboarding time, increased sales conversion).
•You are the go-to systems partner for at least one major business function.
•System adoption and satisfaction metrics are up across your domain.
•You’ve led the implementation of feedback loops that improved system effectiveness over time.

What makes you right for the role

•Adaptive: You thrive on variety and can quickly get up to speed in new areas.
•Energetic: You bring pace and urgency to delivery.
•Problem-solver: You instinctively move from ambiguity to action.
•Trusted: You build credibility fast with colleagues and executives.
•Resilient: You stay calm and effective under pressure.
•Ambitious: You’re hungry for growth and exposure at a global scale.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.