Quality Engineer

Quality Engineer
Location:16 Bulge Road, Devens, MA
Requisition Closing date: May 27, 2024
Website: https://www.wmfts.com/en/
Group: https://www.spiraxsarcoengineering.com/

We’re currently seeking a Quality Engineer to join our team. You’ll join a dynamic team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.

At Watson Marlow Fluid Technology Solutions, you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.

We offer a full induction with training and ongoing support for all our systems and products. Along with this you’ll gain access to SSE academy where you can upskill and develop at your own pace.

Join Our Team and Enjoy Exceptional Benefits:

• Robust Retirement Plan: Benefit from a guaranteed 5% employer contribution to your 401K, plus an additional 3% employer match, empowering your financial security.

• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.

• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being days, 11 observed holidays, 15 caregiver days, and 80 hours of annual sick leave.

• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.

• And Many More Benefits: Discover a wide range of additional perks and benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

This role will focus on:
Role Summary
With your strong Quality Engineer background, you will have robust investigation experience and exceptional problem-solving and analytical skills. Accordingly, the Quality Engineer is highly customer focused, requiring excellent interpersonal and communication skills (oral and written) to manage quality assurance responsibilities and ensure compliance across and at all levels of the organization on major programs.
The purpose of this role is to respond to customer complaints in a timely and professional manner and reporting to the relevant departments on these complaints. Investigate the causes behind the complaints, using problem solving techniques and create reports for the customer.

What you’ll be doing
Responding to customer complaints in a timely & professional manner.
Investigate the causes behind the complaints, using problem solving techniques.
Create reports for the customer.
Report out to the relevant departments on the complaints received.
Test and investigate the reported faults on hose returns.
Log the returns details into the EQMS database, and ensure the information is kept up to date with the results of any investigation and also a record of any communication with the customer.
Work with the Technical team (where applicable) to create a report for the customer detailing the faults, investigation and recommendations.
Review any complaints due to Aflex error to ensure the defects are covered in the relevant FMEA.
Drive Root Cause Analysis meetings, providing detailed outcome and action plan resulting from the meeting.
Monitor CAPA and validate for closure
Follow up any complaints/issues with the customer to ensure they are satisfied with the resolution.
Liaise with Department Heads/Technical to identify suitable corrective and preventative actions.
Collate Monthly statistics into spreadsheets already developed, in the required time frame.
Report any trends as soon as they are identified to the Quality Manager in the first instance.
Create means of monitoring these trends to create a visual dashboard.
Identify and suggest any improvements to the customer returns process
Identify improvements in the reporting of customer returns that would provide more accurate information
Lead improvement projects to improve reporting and customer returns processes.
Carry out audits in each manufacturing department when workload allows
Carry out calibration to assist other members of the department

To be successful in this role, you will need:
This is a customer facing role so a professional attitude is required when responding to customer complaints, whether it is a verbal or written response.
To deal with all customer complaints in a timely manner to a satisfactory resolution.
Good working knowledge of quality systems.
Strong analytical background
Use of problem solving techniques
Strong organizational skills
Good Microsoft excel, work, powerpoint, project capabilities
Leadership and project management skills


As a growing and ambitious organization with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

About Watson-Marlow
Watson Marlow Fluid Technology Solutions is a part of SSE PLC Group, (https://www.spiraxsarcoengineering.com/) a global engineering solutions provider with 10,300 employees and 130 units. We provide fluid handling solutions for biotech and industrial markets. We help companies worldwide to improve their efficiency and sustainability. Watson-Marlow Fluid Technology Solutions (WMFTS) leads the niche market of peristaltic pumps and related fluid path technologies. We have ten brands that specialize in different areas, but together we offer our customers the best solutions for their pumping and fluid transfer needs. We are proud to belong to the FTSE 50 company Spirax-Sarco Engineering plc.

Equal Opportunity Employer
Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.