What are the responsibilities and job description for the Patient Account Specialist (Bilingual) position at SPOONER?
Job Details
Description
At Spooner, Arizona's largest private physical therapy practice, we are most proud of our culture of excellence, which is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you want to join a company where you can build a career, Spooner is the place for you!
Are you a bilingual and energetic team player who thrives when engaging with others? Are you a natural communicator who enjoys communicating with diverse people? We encourage you to apply if you are ready to be at the forefront of customer service excellence.
As a Patient Accounts Specialist, you’ll be key in ensuring team members and stakeholders have an exceptional experience. Your attention to detail, problem-solving skills, and communication abilities will be vital in processing patient statements and managing calls. This role is designed for someone who is a strong communicator, organized, detail-oriented, and prioritizes patient satisfaction.
Healthcare & Benefits
Spooner’s award-winning healthcare and benefits plan is dedicated to ensuring our employees have access to health care and receive the right care, at the right time with the right provider. Spooner employees enjoy no cost expert physical therapy, hand therapy and access to a direct primary care team dedicated to keeping our team healthy.
- Student loan repayment program
- $500 individual and $1,000 family deductibles
- A dedicated direct primary care medical team for Spooner employees
- Low premiums
- Dental, vision, life, and other voluntary insurances
- Paid time off and holiday pay
- Generous continuing education funds
- 401(k) matching
- Employee Assistance Program
- Many other benefits to help keep you happy and healthy
What You'll be Doing
- Processes patient statements (outbound) according to the appropriate schedule, including final notices.
- Answer inbound calls from patients in order of when they are received, managing the patient statement line, and corresponding voicemails.
- Create and maintain necessary reports that facilitate the workflow and report results.
- Route calls to Full Cycle Billers, Schedulers, and Verifiers as needed to assist the patient in fulfilling their needs.
- Review, analyze, interpret, explain, communicate, balance, and correct patient accounts to identify and resolve billing and processing problems in a timely manner.
- Process patient payments, and post payments to the patient accounts.
What You Can Expect
- A team environment that fosters continuous learning and fun.
- A 6-month onboarding program.
What You Bring to the Role
- Minimum associate’s degree.
- Minimum of 2-3 years’ experience working in a medical field with medical insurance.
- Excellent communication skills with emphasis on customer service.
- Bilingual (English/Spanish) Required.
About Spooner
Spooner is a place for professionals with a growth mindset who want to push themselves to achieve excellence. Spooner began with a vision of disrupting the status quo of healthcare, and to accelerate the use of physical and occupational therapists as primary care musculoskeletal experts. Spooner continues to grow in the greater-Phoenix area and has recently entered the Dallas-Fort Worth market. If you are interested in joining us on our journey of growth, collaboration, and disruption, you won’t be disappointed!
This is not your common workplace. Fun and excellence go hand in hand at Spooner, and we provide ample opportunities to achieve both. Our commitment to our culture-first environment is evident in everything we do, and we are always looking for team members to strengthen and cultivate it!
We promise to help you achieve excellence. We will help you in developing the skills required to succeed. We will help you accelerate your career.
@SADMIN
Salary : $20
