What are the responsibilities and job description for the Director of Ticket Operations position at Sporting JAX?
Job Title: Director of Ticket Operations
Department: Ticketing
Reports To: CEO/CFO
Location: Jacksonville, Florida
Position Type: Full-Time, Exempt
Department: Ticketing
Reports To: CEO/CFO
Location: Jacksonville, Florida
Position Type: Full-Time, Exempt
About Sporting Club Jacksonville
Sporting Club Jacksonville is a dynamic and ambitious professional soccer organization competing in the USL Super League (women’s), USL Championship (men’s), and operating a year-round youth academy serving the First Coast. As Jacksonville’s first-ever professional women’s soccer team and a growing presence in American soccer, we are building a club that reflects the passion and diversity of our community on and off the field.
Sporting Club Jacksonville is a dynamic and ambitious professional soccer organization competing in the USL Super League (women’s), USL Championship (men’s), and operating a year-round youth academy serving the First Coast. As Jacksonville’s first-ever professional women’s soccer team and a growing presence in American soccer, we are building a club that reflects the passion and diversity of our community on and off the field.
Position Summary
The Director of Ticket Operations will oversee all aspects of ticketing strategy, sales operations, and box office management for Sporting Club Jacksonville, including women's, men's, and academy events. This role is responsible for executing a best-in-class ticketing experience for fans while driving revenue through innovative ticketing programs and technology. The ideal candidate will be a proven leader with deep experience in ticket operations, strong knowledge of ticketing systems (preferably SeatGeek), and a passion for delivering exceptional service in a fast-paced, team-oriented environment.
The Director of Ticket Operations will oversee all aspects of ticketing strategy, sales operations, and box office management for Sporting Club Jacksonville, including women's, men's, and academy events. This role is responsible for executing a best-in-class ticketing experience for fans while driving revenue through innovative ticketing programs and technology. The ideal candidate will be a proven leader with deep experience in ticket operations, strong knowledge of ticketing systems (preferably SeatGeek), and a passion for delivering exceptional service in a fast-paced, team-oriented environment.
Key Responsibilities
Lead all day-to-day ticket operations across Sporting JAX properties including women's, men's, and academy matches and special events.
Lead all day-to-day ticket operations across Sporting JAX properties including women's, men's, and academy matches and special events.
- Manage and optimize the SeatGeek ticketing platform (or similar system), including account setup, inventory management, pricing, and reporting.
- Develop and enforce ticket policies, procedures, and access control for all events, including mobile ticketing, credentials, and gate operations.
- Coordinate with marketing, sales, and partnerships teams to support ticket promotions, group sales packages, and sponsor allocations.
- Ensure accurate and timely financial reconciliation and reporting for all ticketed events.
- Oversee customer service related to ticket inquiries, exchanges, and game-day resolution.
- Supervise part-time or seasonal box office staff and train on systems, service standards, and gameday operations.
- Collaborate with stadium and security teams to ensure a seamless fan experience at the gate.
- Analyze sales trends and recommend strategies for dynamic pricing, new packages, and yield optimization.
- Serve as the primary liaison with SeatGeek and other technology partners.
Qualifications & Requirements
Minimum of 5 years of experience in ticket operations for a professional sports team, league, or venue.
- Hands-on experience with a major ticketing platform is required; SeatGeek experience is strongly preferred.
- Strong knowledge of box office operations, ticket pricing strategies, access control, and mobile ticketing.
- Excellent project management, organizational, and communication skills.
- Ability to lead, train, and manage staff in a fast-paced, event-driven environment.
- Comfortable working evenings, weekends, and holidays as required by event schedule.
- Bachelor’s degree in sports management, business, or a related field preferred.
What We Offer
- Competitive salary and benefits package
- Opportunity to help build a professional club from the ground up
- Dynamic, team-oriented culture with strong leadership and community values
- Access to professional development and league networking opportunities
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
