What are the responsibilities and job description for the Supervisor, Talent Acquisition position at Sports Endeavors Inc.?
Job Title: Supervisor, Talent Acquisition
Department: Human Resources
Reports to: Manager Talent Acquisition
Location: Mebane, NC (on-site)
Location: Mebane, NC (on-site)
Job Purpose
The Supervisor, Talent Acquisition primarily oversees full-cycle recruitment for our two Fulfillment Centers in Mebane, NC, along with other high-volume areas, ensuring the organization is staffed to meet customer experience, quality, and operational goals across our e-commerce businesses. This role leads a recruiting team focused on high-volume hiring, with particular emphasis on supporting peak hiring seasons from May through September.
Major Accountabilities/Essential Duties
People Leadership
- Build, lead, and sustain a high-performing, highly engaged recruiting team. This role with supervise both permanent and seasonal team members.
- Serve as a trusted partner to operational leaders and hiring managers, aligning recruiting efforts with workforce needs and expectations
- Create, communicate, and regularly review individual performance standards with team members
- Lead performance management, including reviews, recognition, and corrective action for recruiting team
- Identify and develop team members’ strengths to maximize their impact and growth
- Responsible for accurate timekeeping and attendance tracking for recruiting team
- Establish and evolve best practices for recruiting processes
- Troubleshoot recruiting/hiring related process questions (background checks, rehire eligibility, etc.), partnering with appropriate resources as needed
- Oversee day-to-day operations of recruiting team, with a focus on continuous improvement
- Ensure compliance with all federal, state, and local employment regulations
Data and Metrics
- Report recruiting metrics to HR leaders, including applicant volume, pipeline health, hires, and time-to-fill
- Track and communicate return on investment for recruiting strategies and sourcing channels
- Continuously evaluate processes to improve hiring outcomes
- Maintain regular, consistent communication with hiring managers so they feel informed and supported
Sourcing
- Post and sponsor jobs across various platforms within budget
- Ensure sufficient pipeline volume by holding the team accountable for phone screens, interviews, and follow-ups
- Take proactive action when applicant volume/flow is low
- Build and maintain relationships with community partners that add value to the recruiting process
Recruiting Scope
- Primarily responsible for recruiting for the Customer Fulfillment Center and Washington St locations and Service Center in Hillsborough, NC
- Plan, coordinate, and execute high-volume seasonal recruiting to ensure staffing needs are met during peak operational periods (May - September)
- Perform intake with hiring managers to define needs, ideal candidate profiles, and hiring timelines
- Create and execute sourcing plans to actively seek ideal talent
- Help facilitate recruitment for CFC leadership positions, partnering with Manager Talent Acquisition
- Help recruit in other areas as volume indicates
Onboarding
- Own the onboarding experience from offer acceptance through day one
- Ensure that onboarding of new hires is efficient, correct, and welcoming across the organization
- Ensure all new hire information is entered correctly and timely across all systems
- Ensures that orientation effectively communicates company background, culture, safety, and expectations
Qualifications
- Bachelor's Degree preferred
- One (1) year of experience in a Talent Acquisition role required, preferably in a high-volume or warehouse/distribution environment.
- People leadership experience preferred
- Experience with full-cycle recruiting, including job postings, sourcing, screening, interviewing, offering, background checks, and onboarding
- Experience with application tracking systems or human resource information systems. Experience with Dayforce is a plus
- Proficient with Microsoft Office Suite, with advanced Excel skills and the ability to pull and manage complex data for insights into processes
- Excellent analytical and problem-solving skills, along with attention to detail
- Strong oral and written communication skills with the ability to articulate and implement strategies
- Successfully demonstrate the ability to handle multiple tasks simultaneously and work well under deadline pressure
- An ability to adapt and deal with ambiguity and rapid change
- Must have the ability to handle confidential matters using sound judgement and discretion
Physical Demands
- Regularly sit, stand, talk, hear, reach, stoop, kneel, climb
- Occasionally lift, carry, push, and pull up to 50 lbs
- Regular, predictable attendance is required
- Specific vision abilities include close visual acuity to perform activities such as: preparing and analyzing data, transcribing information, using a laptop, and reading
Benefits & Perks
We offer Medical, Dental & Vision Plans, Company-Matching 401k Options, Flexible Vacation & Personal Days, Tuition Reimbursement Program, Generous Product Discounts, and much more!
We offer Medical, Dental & Vision Plans, Company-Matching 401k Options, Flexible Vacation & Personal Days, Tuition Reimbursement Program, Generous Product Discounts, and much more!
About Sports Endeavors
A family-owned company since 1984, Sports Endeavors is made up of players, coaches and passionate fans. Together, we help people pursue their passion for sport by delivering unrivaled service and selection, expert advice and stories of inspiration. Our brands include: Soccer.com, World Soccer Shop and 431 Sports.
Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, LLC is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect
A family-owned company since 1984, Sports Endeavors is made up of players, coaches and passionate fans. Together, we help people pursue their passion for sport by delivering unrivaled service and selection, expert advice and stories of inspiration. Our brands include: Soccer.com, World Soccer Shop and 431 Sports.
Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, LLC is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect