Senior Account Manager - Bilingual (Mandarin/English)

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

The Account Manager is the face and main driver of success for brands that work with Spreetail to enhance and exceed expectations in a fulfillment services setting.  We maniacally obsess over the details that will make a brand successful by trusting Spreetail to receive and fulfill their customer orders on a multitude of marketplace platforms.  The right candidate will know the size of brands that could be in the market for this service, put together an agreement that is highly competitive in the market, and help the brand identify their long-term goals and how to achieve them.

• Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services.  Use market insights to estimate realistic opportunities with brands.
• Build and manage brand long-term strategy into actionable steps.  Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
• Manage day-to-day account level health including but not limited to on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
• Establish and build strong working relationships with business leaders at all levels. Manage day-to-day brand communication and ongoing relationships as it relates to current, new, and upcoming projects. Manage brand input and feedback for all projects with detailed directions and timelines. Consistently going over and beyond to deliver on best-in-class Brand experience.
• Formulate and present brand reporting for overall account health.  Provide actionable insights and takeaways that will close any performance gaps noted. Lead brand calls; facilitating agenda items, tracking questions, and managing call takeaways to completion. Complete Weekly Business Review; researching any account level issues or misses to plan. Identify action plans and manage to successful completion.

• Bachelor’s degree in Business, Finance, Project Management, or Client Services.
• Must be fluent in Mandarin and English with the ability to effectively communicate and translate with Mandarin-speaking Brands.
• Experience in project management or account management. At least 5-6 years managing 3PL clients with net sales exceeding $20 million annually.
• Proven ability to consistently and positively contribute in a fast-paced environment. Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles).
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind. Creative thinking and problem-solving aptitude along with strong writing, phone, and presentation skills.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.

What you can expect from us: 

• The flexibility to take care of yourself. Spreetailers operate in a relationship and experience-driven work culture that promotes results and encourages taking time off when needed. Salaried team members enjoy untracked PTO and hourly team members earn 20 PTO days per year.   

• We believe in celebrating your accomplishments. Each year is a new milestone with the opportunity to receive special gifts, Spreetail Swag Store credit, or donate to a nonprofit of your choice.

• We’ll take care of you and your family. Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off. 

• The opportunity to revolutionize your community. With two Volunteer Weeks and 24 hours of paid Community Time Off every year, we encourage team members to give back and make a social impact.

Learn more about our full benefits package including parental leave, domestic partner coverage, unit appreciation rights, and more.

Equal Opportunity Employer 

At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed. 

Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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Salary : $20