Starter Ranger

Springfield Park District

Starter/Ranger

Department:                    Golf

Position Title:                   Starter/Ranger

Reporting Authority:      Golf Professional

Classification:                  Non-Exempt – Non-Union

Salary:                               $13.00 per hour

Position Concept: The Golf Starter/Ranger is one of the most visible employees of the facility.  This position is tasked with providing customers with service regarding tee times, tee time coordination, rules and policies, as well as pace-of-play.  This position also is responsible for directing the flow of traffic on the course, enforcing facility rules, assisting customers with course etiquette, alerting management to any golf course problems, promoting the facility and its events and assisting players with any on-course problems.  Due to the nature of the position, the starter/ranger must be pleasant, but firm at the same time.   Any refusal by a customer to follow rules, etc. must be reported to the golf shop.  

Supervised By: _Head Golf Professional/Facility Manager

This position coordinates with: 

  □ Head Golf Professional                                       

  □ Golf Shop Staff                        ­­­­­­­­­ 

Specific Responsibilities - include but are not limited to:

·       Operate the starter’s position in the highest professional manner

·       Check with the golf shop for any unusual or special instructions, such as cart paths only etc.

·       Assist customers with finding a game when necessary (i.e. pair people together)

·       Must be able to get and return golf carts from the golf cart storage areas as needed based on customer demand.

·       Assure the orderly flow of play in accordance with the posted tee times.  Rotate players as needed to ensure the flow of play.

·       Make customers aware the conditions of play for the day (i.e. cart path only)

·       Promote the facility programs, events and image to the customers of the facility at all times

·       Provide welcoming “first contact” with each customer or groups of customers and ensure they have an enjoyable experience

·       Be in possession of the daily tee sheet and monitor for updates throughout the shift

·       Make sure all equipment; radio, cart, etc. are working correctly

·       Keep work area neat and clean at all times

·       Assist in keeping the course and areas around the clubhouse clean,  and call attention to golf shop of any maintenance issues                needing addressing

·       Be prepared for inclement weather (air horn, rain gear, etc.), understand bad weather procedures and communicate with golf shop          during weather alerts as necessary

·       Assist other outside staff as needed

·       When the 1^st tee is empty, be the on-course customer service specialist (ranger) for the facility

·       Keep player’s on the pre-determined pace-of-play schedule and report any problems to the golf shop

·       Continually check in with the golf shop personnel (25-30 minutes), even if there is   nothing to report, for possible change of duties

Specific Responsibilities (continued)

·       Maintain an adequate supply of scorecards, pencils, tees, ball markers, etc. at the first tee and in other locations on the course as needed.

·       Does minimal golf cart maintenance (i.e. water batteries, change tires) as directed.

·       Must be able to lift 50 pounds

·       This position may perform additional duties as needed/required

Experience, Skills and Traits

·       Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

·       Excellent oral communication skills

·       Self-motivated with desire to promote 

·       Service and customer focused attitude

·       Enthusiastic,  outgoing attitude and personality, patient and non-combative

·       Organized, able to work in a busy environment where the priorities are changing

·       Dedicated to improving  their own skills and knowledge as well as those of the other team members

·       Team player

·       Energetic and professional

·       Standing or walking for long periods of time may be required

·       Position requires full attendance of scheduled hours

General Requirements:

·       Must be able to read and write and have good command of the English language.

·       Good oral and written communication.

·       Physical capabilities – lifts 50 pounds, squat, bend and move as necessary for the job.

·       Must possess valid Illinois Driver’s License.

·       Must work well with the public.

·       Must present a neat and professional appearance (Collared golf shirt - NO T-Shirts).

·       Responsible to follow policies and procedures outlined in Springfield Park District employee manual.

The Springfield Park District is committed to the provisions of Equal Employment Opportunities and Affirmative Action to its applicants regardless of race, color, religion, ancestry, age sex, marital or veterans’ status, national origin, disability or any other legally protected status.