Front Desk Receptionist

Square One is a private nonprofit organization in Springfield, Mass. Our programs include early education and care, home-based care settings located throughout Springfield and out of school time care for elementary school age children. Our parent education, support and training programs are offered through groups, home visitation and personalized case management to help parents access whatever services are needed to be successful in their role as their child’s first teacher.

We are currently looking for a Receptionist interested in joining our team.

Hours: 3pm - 6pm, Monday through Friday

Qualifications:

· Associates degree and 1 year experience or a high school diploma and 3 or more years’ experience operating in a busy office setting

· Proficient computer skills in MS Office, Excel, and Outlook

· Ability to communicate, both verbally and in writing, in English and Spanish

· Knowledge of standard office practices and procedures

· Excellent phone etiquette and interpersonal skills

· Ability to interact positively with co-workers, families and children

· Strong organizational skills and the ability to multi-task

· Ability to maintain confidentiality

· Ability to work independently with effective time management skills

· Ability to remain calm under pressure

Duties:

· Develop and maintain positive and productive relationships with children, families, community organizations, support services, family engagement staff and members of Square One

· Work with center director to coordinate and supervise daily operations

· Adhere to and follow all licensing requirements and Square One policies and procedures

· Manage tuition payments

· Manage multiple Excel spreadsheets for enrollment and data collection

· Prepare and process confidential information

· Manage children’s files and emergency cards

· Oversee scheduling and confirming appointments, maintaining multiple schedules

· Operate a multi-line phone system

· Oversee the monitoring and maintenance of office inventory

· Oversee the coordination of repair and maintenance of office equipment

· Maintain security of building

· Manage daily transportation lists for bus monitors

· Manage daily center attendance

· Assist director with overflow tasks, such as making copies and communicating with staff and families

· Other duties as assigned

Job Type: Part-time

Pay: $17.00 - $17.50 per hour

Expected hours: 15 per week

Schedule:

• Day shift
• No weekends

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Springfield, MA 01109 (Required)

Ability to Relocate:

• Springfield, MA 01109: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18