Director of Retail Operations

Museum of Pop Culture, Seattle, Washington, United States of America

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Job Description

Posted Thursday, January 16, 2025 at 5 : 00 AM

SSA Group at the Museum of Pop Culture is looking for a talented Director of Retail Operations to join our team!

Please note that for this position, we accept applications on an ongoing basis. There is no set deadline for submitting your application. We encourage interested candidates to apply at any time, and we will review applications as they are received. This approach allows us to continuously consider potential candidates and ensures that opportunities remain open until the ideal candidate is found.

Director of Retail Operations

Who are we :

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reporting Relationship :

The Director of Retail Operations reports directly to the General Manager.

Responsibilities :

• Coach, supervise, and direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
• Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
• Work with Buyer to track, maintain, and budget inventory and Cost of Goods (COG) as necessary.
• Work closely with General Manager regarding client relationship, maintain professional communication and display support when necessary to client.
• Oversee all retail operations onsite, responsible for coaching and documentation of management and operations.
• Remain knowledgeable of and manage in accordance with all applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers.
• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Minimize controllable costs associated with the operation. Continually strategize with GM on revenue avenues, areas of opportunity.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
• Oversee, support and assist in driving operational systems, processes, and policies in support of organization’s mission, business needs, client & SSA expectations.
• Ensure the unit is compliant with company policies and standards; Ensure compliance with all health and safety regulations, laws, and policies.
• Determine appropriate level of operation on daily basis based on weather, events, client needs, etc.
• Develop new and innovative operational items in all departments.
• Audit Worker Compensation Compliance.
• Promote an inclusive & supportive approach at the Unit.
• Assure editorial role on all unit publications (newsletters, calendars, memos, etc.)
• Ensure unit strives to be an example for Company & Client guidelines with regard to Sustainability / Conservation efforts. Display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Support SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Job Requirements :

IDEA Belonging :

Previous Experience :

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits :

All California Residents : By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Museum of Pop Culture, Seattle, Washington, United States of America

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