What are the responsibilities and job description for the Call Center Representative position at SSM Health?
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WI-SSM Health West BeltlineWorker Type:
RegularJob Highlights:
- Department: Dane Answering Services Call Center
- Schedule: Part time (24 hrs/wk), Early Day Shift - Weekend & Holiday rotation
- Starting Pay: $18.00 /hr (Offers are based on years of experience and equity for this role.)
- Shift Differentials: Available for evening, night, weekend, and additional shifts
- Location: WI-SSM Health West Beltline
Job Summary:
Answers incoming calls and performs triage of inquiries.Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquires, questions and answers and provide resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
EDUCATION
High School diploma/GED or 10 years of work experience
EXPERIENCE
- No experience required
PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
- None
Department:
5940840164 CO Dane Answering ServicesWork Shift:
Day Shift (United States of America)Scheduled Weekly Hours:
24SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.
Salary : $18