Banquet Manager

Description

Position Summary:

The Banquet Manager will be responsible for the management of all event service and dining room outlets while adhering to the highest standards set forth by the club reflected by staff appearance, hospitality, quality of service and cleanliness. Other responsibilities will include, but may not be limited to supervisingand trainingdining room staff, supervisingfood service and beverage preparation; assisting with other duties such as seating and taking reservations.

Essential Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Acknowledge, greet and thank Members and guests in all areas of the Club.
• Take an active role in service on a daily basis. Remain highly visible during lunch and dinner service hours.
• Lead the pre-service Daily Line-Up. Ensure it is effective and informative with all necessary staff.
• Establish high standards of service and implement training procedures to ensure excellent service.
• Work closely with Human Resources to interview and hire the best employees possible.
• Assure that effective training for new staff and professional development activities for experienced staff are planned and implemented.
• Coordinate the activities of Front of the House and Back of the House leading to an exceptional service and culinary experience for the Members.
• Maintain a Food Bible and Beverage Bible for staff. In addition, develop other training materials as needed.
• Have a targeted focus on the Club’s beverage program. Work closely with the bar staff.
• Place beverage orders for all non-alcoholic, beer and liquor products.
• Inspect to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
• Address Member and guest complaints and advise the other Managers and the Director of Food and Beverage about appropriate corrective actions taken
• Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on up-selling.
• Evaluate and supervise performance and dress codes. Carry out disciplinary action as needed, in accordance with the Club’s policies, working with HR and ensure that communication is open, concise, constructive and timely.
• Follow closing procedures including a thorough check out of service staff and grounds.
• Complete a daily manager’s report for the MOD of the next shift. Email end of shift reports to all pertinent staff. Maintain follow up reports for major events.

Qualifications

Knowledge and Skill Requirements:

• Minimum of five years’ experience required in a supervisory/managerial role
• Bachelor’s Degree from a four-year college or university in Hotel/Restaurant Management preferred or equivalent combination of college and experience
• Country club experience preferred
• Proven experience in fast paced service environment
• Computer skills with emphasis on Microsoft Word and Excel
• Excellent communication skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Work Experience Requirements:

• High School Diploma or G.E.D. preferred.
• Minimum of 3. years’ experience in the same position

Physical Requirements:

• Ability to stand for a long period of time
• Must be able to sit, stand, crouch, stoop and kneel if needed
• Frequent walking

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel objects, tools or controls, talk or hear, and taste or smell. The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.While performing the duties of this job, the employee is occasionally exposed to extreme cold.The noise level in the work environment is usually moderate.

Compensation:

• Salary is commensurate with experience.

This is a full-time position eligible for full benefit package such as:

• • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Supplemental Life Insurance
  • Company Paid Short Term Disability Insurance
  • Company Paid Long Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Vacation Time
  • Paid Sick/Personal Time Off
  • Holiday Pay

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an at will relationship.