Case Manager, Marillac

Position Title: Case Manager, Marillac

Position Code: 503

Department/Program: Marillac Homeless Family Program

Status: Non-exempt

Pay Range: $ 21.00- $23.50

About Our Organization:

St. Catherine’s Center for Children (“SCCC”) is a non-profit organization that offers a wide array of services designed to meet the needs of vulnerable children, families, and adults, including residential and foster care programs for children and youth, homeless and community-based services for adults and families, and a special education elementary school for ages 5-13.

Our Mission:

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.

Job Summary/Function:

The Case Manager, Marillac is responsible for assisting families with all facets of the intake process. This includes performing assessments, service plan development and with coordinating housing activities with families.

Duties/ Responsibilities include, but are not limited to:

• Conduct and complete documentation for intake/assessment process, initial assessment, and quarterly/biweekly treatment planning review meetings.
• Coordinate service plan delivery to families through a large network of area service providers.
• The Case Management Team will support and facilitate the family’s ability to participate in mental health services, particularly with trauma services.
• Meet with and assist families with service plan goals; follow up with families and /or service providers as needed to ensure service plans goals are being accomplished; provide information and empower residents to identify choices in their daily lives.
• Assist with coordination efforts of facility staff in the delivery of services to residents.
• Ensure a safe, secure, healthy and clean environment by addressing concerns with residents and providing follow-up as needed; report any situation requiring attention by utilizing appropriate channels.
• Meet independently with families to assess their needs and strengths.
• Establish and maintain professional working relationships with families; maintain appropriate personal boundaries; establish and maintain professional working relationships with staff members in accordance with all agency procedures, policies and practices.
• Develop service plan goals for families. Empower clients to identify choices in their daily lives by providing necessary information.
• Ensure families participate in services necessary to their success.
• In accordance with the NYS OTDA, ensure forward progression of goals; structured review of individualized families’ service plans meet deadlines as set by NYS OTDA requirements.
• Act as the primary advocate for families; Act as the primary liaison for families when communicating with public assistance and other resource providers.
• Assist families in obtaining necessary services needed to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services).
• Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care.
• Provide intensive case management services in the following areas to settle family in permanent housing and stabilize conditions that led to homelessness:
  • self sufficiency
  • home maintenance
  • budgeting
  • meal preparation and nutrition
  • time management
  • parenting skills
  • utilization of community services
  • tenant responsibilities/rights
• Coordinate transportation to medical, social services and apartment search when appropriate for families
• Document interactions with families using critical incident reports, assessment forms progress note section of case file, log and service plans.
• Complete outcome measures for Quality Improvement (QI).
• Complete and submit reports on time; Perform and maintain record keeping statistics, as required.
• Intervene in crisis situations and assist with conflict resolution, as needed, by providing mediation and facilitating communication, especially between landlord and tenant.
• Participate in professional development programming on a regular basis.
• Attend Marillac Shelter staff meetings.
• Clearly communicate concerns and suggestions to Program Director.
• Actively contribute to the maintenance of “client - supportive” and respectful interactions with clients; Respect the rights of others and protect all confidential information.
• Network with agency staff in the Collaborative and with other community agencies that will enable families to connect with the service delivery system.
• Will have full and complete access to client Protected Health Information (PHI) in order to carry out the duties and responsibilities of this position.
• Additional position-related duties and responsibilities as assigned by the supervisor/ director.

Essential Functions:

• Ability to maintain respect, support, and care for clients and fellow staff members.
• Must be able to respond effectively and therapeutically in crisis situations.
• Ability to legally operate a motor vehicle, with a clean NYS driver’s license in order to transport clients to appointments as needed; and meet the criteria outlined in the Revised Policy for Agency Drivers.
• Ability to communicate by using telecommunications system, as well as face to face.
• Ability to work hours beyond a regular workday, including rotation of holidays.
• Value a nurturing family as the ideal environment for a person; and believe in the principle that people have the capacity to grow and change at their own pace and motivation.
• Ability to interact with a wide range of people, including those who are culturally and socio-economically diverse, as well as people with various developmental and functional levels.
• Ability to understand, communicate, represent and carry out the mission, values, philosophy and policies of St. Catherine’s Center for Children.
• Ability to conduct themselves in a manner that is becoming of an employee of St. Catherine’s Center for Children.
• Ability to organize and effectively manage, in a timely fashion, the varied tasks of the position.
• Ability and conceptualizations necessary to embrace and work effectively within a therapeutic-based program.
• Ability to work collaboratively and in a family-focused approach with families, welcoming them as part of the Homeless Services Community.
• The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time; must occasionally lift and/or move up to 25 pounds.
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence, empowering them to solve their own problems.
• Ability to work effectively in a shared decision-making model as a team member, and work collaboratively with other personnel and service providers or professionals.
• The capacity to maintain a helping role and to intervene appropriately to meet service goals, while setting appropriate limits.
• Ability to exercise independent judgment and discretion.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency.
• This position will have full and complete access to client Protected Health Information (PHI) in order to carry out the duties and responsibilities for the position. Therefore, the ability to meet HIPAA requirements and maintain strict client confidentiality is essential.

Position Specifications:

• Associates degree in related field with two years of relevant experience required; BSW or Bachelor’s Degree in Human Services field, preferred.
• Previous experience in case planning or case management is strongly preferred.
• A professional record of integrity and strong advocacy for homeless families.
• Capable of relating to a culturally diverse and economically disadvantaged population; capacity to exhibit empathy for those in need.
• Familiarity with public assistance and other local resources.
• Must have a Clean and Valid NYS driver’s license for at least one year, with reliable (fully insured) vehicle for transportation to client homes and community resources, meetings, etc.
• Previous experience working in a human services agency is a plus!
• Excellent organization, planning and time management skills.
• Ability to build strong working relationships with regulatory bodies.
• Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Google Sheets, Docs, Meet, etc.), and the Internet.
• Ability to function well in a high-paced and at times, stressful environment.
• Ability to handle sensitive data with strict confidentiality.
• Self-motivated with a strong attention to detail.
• Great communication skills, both orally and in written form.
• Patience, flexibility and adaptability.
• Must be willing and able to work in close proximity with the clients we serve.
• Must have the ability to pass required pre-employment background checks.

What We Offer*: Ask us about our $$ Sign-on Bonus*! $$

• Competitive Pay with an Excellent Benefits package
• Health Insurance options: Medical, Dental, and Vision
• Generous Paid Time Off and Holiday Pay
• Employee Referral Bonuses*
• On-going Professional Development and Career Opportunities
• Pension Plan with Aggressive Agency Contribution
• Life Insurance
• Paid Training & Tuition Reimbursement
• Fast-paced and Business Casual work Environment

• some conditions may apply

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!