What are the responsibilities and job description for the Postal Services Coordinator position at St. John Fisher University?
Position Title
Postal Services Coordinator
Overview
St. John Fisher University is an independent, liberal arts institution that provides a transformative education to approximately 3,800 undergraduate, master’s, and doctoral students each year. Across its five Schools, Fisher offers nearly 40 majors in the humanities, social sciences, natural sciences, business, education, and nursing; 11 pre-professional programs; and master’s and doctoral programs in business, nursing, education, pharmacy, and public health. The University’s residential campus boasts a robust living and learning community and a successful intercollegiate athletics program. Fisher is a community where all are welcome, regardless of religious or cultural background.
The University continues to honor its founders, the Congregation of St. Basil, by embracing their motto, “Teach Me Goodness, Discipline, and Knowledge.” We are located in Pittsford, N.Y., seven miles outside of the city of Rochester. The campus is situated on 164 park-like acres—a beautiful setting for a warm, friendly campus community.
The University continues to honor its founders, the Congregation of St. Basil, by embracing their motto, “Teach Me Goodness, Discipline, and Knowledge.” We are located in Pittsford, N.Y., seven miles outside of the city of Rochester. The campus is situated on 164 park-like acres—a beautiful setting for a warm, friendly campus community.
Job Responsibilities
Supervision and performance of all mail delivery functions including pick-up, delivery, and processing of all classes of mail, parcels, & packages.
Production
Performance and supervision of Postal Center operations including reception, sortation, and delivery of mail and packages from various carriers, (USPS, UPS, FedEx, & others). Pick-up and delivery of campus mail at USPS General Mail Facility. Packaging and processing outgoing mail and packages in accordance with USPS, UPS, and FedEx regulations, operating postal equipment. Performing campus delivery runs in Kearney Administration Building and all other campus locations as necessary. Forwarding of mail and packages to students who have moved off campus. Frequent lifting of heavy packages and large containers of mail.
Customer Service
Assessing daily workflows & requests and adjusting resources & service levels accordingly to prioritize and accommodate campus department needs. Assisting at service counter, answering phones and email, selling postage. Assisting with package and mail inquiries utilizing all available resources, including troubleshooting mislabeled or misdirected items.
Administrative
Reconciling postage meter, UPS/FedEx, and bulk mail account balances for chargebacks. Justifying tracking system delivered/undelivered reports daily. Maintaining records for the Business Reply and Postage Due accounts. Updating and maintaining high-density mail folders for student First-Class mail. Working with on-campus departments to maintain residential student lists for reference and imports to package tracking system. Maintain department chargebacks lists.
Production
Performance and supervision of Postal Center operations including reception, sortation, and delivery of mail and packages from various carriers, (USPS, UPS, FedEx, & others). Pick-up and delivery of campus mail at USPS General Mail Facility. Packaging and processing outgoing mail and packages in accordance with USPS, UPS, and FedEx regulations, operating postal equipment. Performing campus delivery runs in Kearney Administration Building and all other campus locations as necessary. Forwarding of mail and packages to students who have moved off campus. Frequent lifting of heavy packages and large containers of mail.
Customer Service
Assessing daily workflows & requests and adjusting resources & service levels accordingly to prioritize and accommodate campus department needs. Assisting at service counter, answering phones and email, selling postage. Assisting with package and mail inquiries utilizing all available resources, including troubleshooting mislabeled or misdirected items.
Administrative
Reconciling postage meter, UPS/FedEx, and bulk mail account balances for chargebacks. Justifying tracking system delivered/undelivered reports daily. Maintaining records for the Business Reply and Postage Due accounts. Updating and maintaining high-density mail folders for student First-Class mail. Working with on-campus departments to maintain residential student lists for reference and imports to package tracking system. Maintain department chargebacks lists.
Supervisory
Coordination of Postal Services Assistant’s daily tasks and responsibilities. Supervision of work study employees which involves direct and indirect responsibilities for interviewing, selection, training, on equipment utilization, software and work processes, and all practices, policies, procedures, and regulations pertinent to the job. Oversee and ensure that all daily/weekly work is completed in accordance with set department standards. Regularly track and oversee day-to-day performance of the production team as to output, cost, quality, customer service. Communicate staffing needs and notifications regarding shift coverage, vacations, and absences.
Other
Keeps Manager of Print and Mail Services apprised of performance, including any employee issues, or highly sensitive, critical, or unusual situations or events that may occur. Performing other miscellaneous duties such as updating signage, cleaning work areas and equipment, covering Print Center window and phones as necessary. Other duties as assigned.
Education / Experience
High School graduate.
Two years of mailing services experience is desirable. Aptitude for math, mechanical skills for working with machinery. Proficiency in Microsoft Word, Excel, and Outlook preferred.
Two years of mailing services experience is desirable. Aptitude for math, mechanical skills for working with machinery. Proficiency in Microsoft Word, Excel, and Outlook preferred.
Must have valid driver’s license.
Competencies / Skills
- Must have supervisory experience (training and monitoring others’ work) and display strong verbal and written communication skills.
- Must be able to lift heavy packages, large containers of mail and operate equipment.
- Must have strong computer skills and know how to repair and maintain any equipment in the Mailroom.
- Should be able to read accurately, quickly and have solid finger and manual dexterity.
- Need to be organized, work independently, and meet deadlines.
- Must pay close attention to detail.
- Punctuality
Supervision of Employees
Coordination of Postal Services Assistants, supervision of student employees.
Work Environment
Well lighted, air-conditioned work area. No windows, concrete floors. Outdoor delivery routes in all types of weather conditions; foot, vehicle.
Equipment to be Used
PC driven postage/mail processor, package tracking terminal, FedEx shipping terminal, PC with Microsoft suite of products, various other related finishing and mailing machines.
Job Type
Full-time
Work Hours
40 hours per week
Monday – Friday 7:30am – 4:30pm
Monday – Friday 7:30am – 4:30pm
Special Conditions for Eligibility
Minimum Number of References Requested
1
EEO Statement
It is the policy of St. John Fisher University to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the College has employees.
The University does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sex, perceived sex, gender identity, gender expression, the status of being transgender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
The Title IX Coordinator is the designated University official with primary responsibility for coordinating compliance with Title IX and related federal and state laws. The Title IX Coordinator, Meg Flaherty, Ph.D., can be reached by phone (585-385-8232), email (titleix@sjfc.edu), in-person in Campus Center 209, or outside of business hours by contacting the Office of Safety and Security (585-385-8111).
The University does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sex, perceived sex, gender identity, gender expression, the status of being transgender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
The Title IX Coordinator is the designated University official with primary responsibility for coordinating compliance with Title IX and related federal and state laws. The Title IX Coordinator, Meg Flaherty, Ph.D., can be reached by phone (585-385-8232), email (titleix@sjfc.edu), in-person in Campus Center 209, or outside of business hours by contacting the Office of Safety and Security (585-385-8111).
Work Location
3690 East Ave., Rochester, NY 14618
FLSA
Non-Exempt
Salary / Hourly Range
$17.60 - $20.70 per hour
Notes
The salary range for this role is set based on a variety of factors, including but not limited to internal equity, qualifications, experience, and education. The above hiring range is one component of the University’s competitive Total Rewards package which can be viewed here
Posting Detail Information
Posting Number
S00677P
Desired Start Date
01/02/2025
Open Date
Open Until Filled
Yes
Special Instructions to Applicant
Salary : $18 - $21
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