What are the responsibilities and job description for the Operations Analyst position at St. Luke's Health?
Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Works with internal and external leaders across the system to complete the CIN contract implementations, assess contract performance, identify operational performance improvements and perform functions for efficient daily operations within the CIN team leads. Evaluates ongoing performance of all managed contracts through metrics, supports effective work stream operations within the department, and works with Executive Leadership to align departmental resources and ensure departmental goals are met. Adept at a wide range of business operations, developing / implementing / maintaining business planning and ROI tools, utilizing business analytics skills, and implementing various operational performance techniques.
1. Coordinates efforts of department leaders, business sponsors, stakeholders and other team members to execute, maintain and measure outcomes from daily operational work streams.
2. Works with departmental leaders to design, develop, populate and maintain operational tools for departmental accountability in terms of metrics and management reports to depict actual performance of provider agreements and departmental work streams.
3. Coordinates complex internal and external engagements with subject matter experts (as it pertains to contract implementations) to help address departmental needs for process and outcomes improvements.
4. Evaluate and analyze new business and opportunities for improvement in daily operations.
5. Supports development of business plans and ROIs.
6. Responsible for the delivery of a performance metric based / operational excellence service model.
7. Manages shifting business priorities and timelines through analytical and problem-solving techniques.
8. Supports CIN VP in developing / maintaining policies, procedures and regulatory adherence for operating work streams.
9. Maintains operating principles that are key to CIN performance, identifies opportunities for improvement in all areas, collaborates with work stream leads to develop plans for improvement, and measures all outcomes from improvement activities.
Qualifications
Education and Licensure
Required:
Minimum Experience
Minimum Knowledge, Skills, and Abilities:
DISCLOSURE STATEMENT:
The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered a detailed description of all work requirements that may be inherent in position.
A compensation range of $60,000 - $95,000 is the reasonable estimate that CommonSpirit in good faith believes it might pay for this particular job based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Works with internal and external leaders across the system to complete the CIN contract implementations, assess contract performance, identify operational performance improvements and perform functions for efficient daily operations within the CIN team leads. Evaluates ongoing performance of all managed contracts through metrics, supports effective work stream operations within the department, and works with Executive Leadership to align departmental resources and ensure departmental goals are met. Adept at a wide range of business operations, developing / implementing / maintaining business planning and ROI tools, utilizing business analytics skills, and implementing various operational performance techniques.
1. Coordinates efforts of department leaders, business sponsors, stakeholders and other team members to execute, maintain and measure outcomes from daily operational work streams.
2. Works with departmental leaders to design, develop, populate and maintain operational tools for departmental accountability in terms of metrics and management reports to depict actual performance of provider agreements and departmental work streams.
3. Coordinates complex internal and external engagements with subject matter experts (as it pertains to contract implementations) to help address departmental needs for process and outcomes improvements.
4. Evaluate and analyze new business and opportunities for improvement in daily operations.
5. Supports development of business plans and ROIs.
6. Responsible for the delivery of a performance metric based / operational excellence service model.
7. Manages shifting business priorities and timelines through analytical and problem-solving techniques.
8. Supports CIN VP in developing / maintaining policies, procedures and regulatory adherence for operating work streams.
9. Maintains operating principles that are key to CIN performance, identifies opportunities for improvement in all areas, collaborates with work stream leads to develop plans for improvement, and measures all outcomes from improvement activities.
Qualifications
Education and Licensure
Required:
- Bachelors in health care related field, business, health care administration, business administration or other related field
Minimum Experience
Required:
- 5 years of related experience
Preferred:
- Project Management (PMP) experience and certification.
- Experience managing large complex projects.
Minimum Knowledge, Skills, and Abilities:
- Breaking down complex situations into clear and simple manageable components.
- Develop annual business plans and related strategic justifications.
- Persuading others to approach things differently.
- Observing and evaluating the outcomes of a proposed solution to identify lessons learned or redirect.
- Thinking critically, using logic and analysis to identify the strengths and weaknesses of different approaches.
- Observing, receiving and otherwise obtaining information from all relevant.
DISCLOSURE STATEMENT:
The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered a detailed description of all work requirements that may be inherent in position.
A compensation range of $60,000 - $95,000 is the reasonable estimate that CommonSpirit in good faith believes it might pay for this particular job based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.