What are the responsibilities and job description for the Customer Service Representative position at Staffmark Group?
Staffmark is seeking a dedicated Customer Service Representative to support a local company specializing in exceptional customer service and technical assistance for water heater issues.
Pay Rate: $16.00/hr
Shift: 11:30 AM to 8:00 PM
Responsibilities:
- Provide technical and troubleshooting assistance for electric and gas water heater equipment.
- Handle incoming calls and emails, and follow up on customer issues.
- Offer general product information, warranty assistance, and process parts orders.
- Document call details, installation information, and product specifics.
- Research product and part information, and maintain/up-to-date records using web-based systems.
- Make warranty-related decisions for equipment valued around $1500.
- Perform additional duties as assigned.
- High school diploma or equivalent.
- 1 year of customer service experience.
- Strong verbal and written communication skills.
- Proficient troubleshooting and problem-solving abilities.
- Experience with software and hardware operations, including keyboarding.
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About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $16