What are the responsibilities and job description for the Customer Service Representative position at Standex Electronics?
Job Summary
The primary function of the CSR is to act as the liaison between Standex Electronics and the customers / accounts to which they are assigned. Correspondence includes phone calls, emails, and faxes regarding purchase orders, order status, ship dates, expedites, tracking information, etc.
The CSR is accountable for specific details and requirements for each of their customers. Responsibilities include managing supplier portals (web based orders / updates), spreadsheets, shipping methods and special paperwork such as commercial invoices, etc. All communication with the customer should be in a timely and professional manner. An ability to work independently and under time constraints is crucial.
The CSR is also responsible for handling inbound calls from potential customers, as well as the proper routing / escalation of these calls.
Essential Functions
- Performs all functions of a Customer Service Representative.
- Serves as the key internal contact for customers.
- Provides order processing and expediting as required.
- Provides all non-technical customer service functions within approved policies and procedures of Standex Electronics.
- Works with the Director, Marketing / Customer Service to ensure cooperative and effective relationships involving activities between various functional departments.
- Promotes a positive image of Standex Electronics to customers and the industry.
- Provides feedback / insight within organization to help improve customer-driven culture.
- Performs other duties and oversees projects
Job Qualifications
- Associate degree in business-related curricula with at least five (5) years’ experience as a customer service representative, or a High school degree with a minimum of eight (8) years’ experience as a customer service representative or inside sales
- Strong business acumen, phone etiquette, and crisis management capabilities
- Demonstrated proficiency in typing
- Must work well in team / matrix environment
- Strong computer skills, including Office, ERP (SAP Business)
- EDI / web portal experience a plus
- Bilingual – English / Spanish – a plus
Standex Electronics is a worldwide market leader in the design, development and manufacture of standard reed switch-based sensor solutions and custom electro-magnetic components, including magnetics products. We are a global team of problem solvers who can provide custom and/or standard solutions through our diverse and dynamic capabilities. Our approach is to strategically partner with customers to conquer challenges, and deliver reliable high-quality results through our engineering and components. These parts serve an array of markets globally, and through our customer driven innovation – improve the overall performance and efficiency at which end products operate.